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365 user profile not updating inbox correctly in Outlook or 365 OWA RRS feed

  • Question

  • Hi folks,

    A 365 user has come to me with an odd issue I haven't seen before.

    Issue:

    Emails from all internal emails on the company 365 account to not appear in his inbox. This has been tested in Outlook locally on his machine and through the 365 OWA.

    We know that the emails are being received as when we do a search "co-worker" name, all the emails they sent are returned. The results correlate with the dates/times that they were send from the sender.

    Trouble Shooting:

    • Password reset via 365 admin

    • Views and filters have been checked / reset to default

    • No rules or other filters are setup

    • Local outlook profile recreated, indexed

    • Outlook repair

    This seems to be an issue coming directly from Microsoft Office 365 as that's the only way this issue can affect Outlook and 365 OWA.

    Any advise or direction would be warmly welcomed

     


    Michael MCP

    • Moved by Steve Fan Tuesday, August 22, 2017 8:12 AM Move to dedicated Outlook forum
    Wednesday, August 16, 2017 10:11 AM

All replies

  • Hi Michael,

    From the description, this issue doesn't happen to emails sent from external users, correct? 

    Does this issue happen to other users in your organization? What if we try to set up the user's mailbox on another computer to see the result?

    It's strange that this issue also happens in OWA. If this only happen to one specific user, we can try to move the user's mailbox and then see whether this issue continues.

    Please let us know the result.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by Steve Fan Thursday, August 17, 2017 6:26 AM
    Thursday, August 17, 2017 6:24 AM
  • Hi Michael,

    How is everything going? If you would like further assistance on this issue, please don't hesitate to post back.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 21, 2017 3:18 AM