Hi,
From your description, I understand that one user will receive blank email from certain contacts. If I have misunderstood your concern, please do not hesitate to let me know. We will work together to resolve this specific issue through the course of the
case.
Regarding this issue, I suggest let’s test this issue in Safe Mode.
Start the Office program in safe mode
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1. Click Start, point to All Programs, and then point to Microsoft Office.
2. Press and hold the CTRL key, and then click the Office program you want to start.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
Disable add-ins
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a) Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
b) Check if there are any add-ins, clear the checkbox to disable them.
c) Close the Office program and restart it.
d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
If the issue still persists, I suggest let’s refer to the following link:
http://www.msoutlook.info/question/423
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Hope it does help.
Best Regards,
Nick Wan
