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Cannot Switch users RRS feed

  • Question

  • Hello.  I have a report from one of our local IT teams testing Windows 10 that they cannot switch users.  They report that when they click on the Switch user option and attempt to login, it closes after a few letters are entered and they are back at the login screen.  Any help would be appreciated.
    Thursday, December 29, 2016 10:51 PM

Answers

  • Suggestion only. It may/may not be relevant...........

    Disable Fast Startup.

    In the search bar, type power options > Enter.
    Left side, click "Choose what the power buttons do " > right side, click "Change settings that are currently unavailable" > under Shutdown settings, UN-check "Turn on fast startup" > click Save Changes.


    Thursday, December 29, 2016 11:24 PM

All replies

  • Suggestion only. It may/may not be relevant...........

    Disable Fast Startup.

    In the search bar, type power options > Enter.
    Left side, click "Choose what the power buttons do " > right side, click "Change settings that are currently unavailable" > under Shutdown settings, UN-check "Turn on fast startup" > click Save Changes.


    Thursday, December 29, 2016 11:24 PM
  • Sounds like MALWARE

    or some one has messed with the system files

    Try opening the command prompt As a administrator  and type

    sfc/scannow

    if that don't work reboot at reboot hit f8 go into safe mode and try sfc/scanow again

    if that don't work go to Control Panel\User Accounts\User Accounts

    make sure the account is there and password is right

    if that don't work then delete the account and make a new one 

    Thursday, December 29, 2016 11:32 PM
  • Hi Nick,

    How about we lock the screen and choose to switch User Accounts from the logon screen? Did this issue also happened when you just start up the computer and on the login screen to choose another account?

    I just would like to confirm if this issue just happened once an account has logged in, we cannot switch to others.

    As ErickySoft.Inc mentioned, since this behavior is handled to Winlogon components, you can try SFC tool to scan system files to check the issue.

    Also, we can use commands below in cmd as admin to scan components:

    Dism /Online /Cleanup-Image /RestoreHealth

    In addition, please also test if you logon to a new created user and whether the switch user option can work.


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    Friday, December 30, 2016 6:29 AM
    Owner