Word documents open as blank document (Word 2013) RRS feed

  • Question

  • Hello,
    We currently have a Citrix Xenapp 6.5 environment with Office 2013 Pro installed.  Some users are experiencing issues where when they double click on a word document on a network drive, the application launches but a blank document is presented instead.  It seems to happen on almost majority of the documents but other users can open them fine.  The only fix/workaround we've found so far is to rebuild their profile on the Xenapp server.  This workaround, however, doesn't solve the problem as it tends to re-occur after a period of time.

    Any idea?


    Thursday, July 31, 2014 4:10 PM


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