locked
SCSM 2012 R2 HTML5 Portal Change Request Details Question RRS feed

  • Question

  • Hello,

    I received a complaint today that reviewers could not see the details of a Change Request through the portal.  The only thing they really see is the description of the CR on the portal.  Is there a way to display the other fields?  Such as the Reason, Implementation Plans, Risk Assessment Plan, Test Plan and the Back out Plan.  I have been trying to find out how to do this but am not really turning up much.

    Thank you in advance.

    Wednesday, April 5, 2017 3:25 PM

Answers

  • Hi 

    To get more information on the Review Activity, you basically have to copy the data from the Change request to the RA. As there are limited fields on the RA this usually means appending (or overwriting) the RA Description field.

    I have written a blog (with script) to use Powershell and SMLets to copy the parent description down to an activity description field. This could be modified to collect more information from the parent (such as Reason, Implementation Plan etc). See http://www.xapity.com/single-post/2016/10/23/PowerShell-SCSM-Copy-Parent-Description-to-Children 

    This is also a good example of where you could use a PowerShell activity in the Change workflow to copy this data down, but you could also use a custom Service Manager Workflow or Orchestrator to do it.

    Regards

    Glen



    Web: www.xapity.com  |   Twitter: @xapityapps  |   Facebook: xapityapps

    Wednesday, May 3, 2017 1:56 AM

All replies

  • You are running the SCSM HTML 5 Self-Service Portal from Microsoft?

    Andreas Baumgarten | H&D International Group

    Saturday, April 8, 2017 12:04 AM
  • Hello,

    I hope the article below could be helpful, in the article there is a Deployment CAB (Change Advisory Board) – responsible for reviewing all Plans:

    https://blogs.technet.microsoft.com/evmoreno/2014/05/27/example-change-management-process-implementation/


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 26, 2017 7:51 AM
  • Hi Brian,

    Are you using any third party SCSM web portal?


    If a post answers your question, please click Mark As Answer; on that post and; Vote as Helpful. You can also connect with me on Twitter @tadgata, and my blog https://tadgata.wordpress.com

    Sunday, April 30, 2017 5:22 AM
  • Sorry for the delays in answers.

    I am running the included HTML 5, no third party add-ons for the portal.

    Monday, May 1, 2017 1:11 PM
  • Hi,

    SCSM 2012 R2 HTML portal does not support change request OOTB unless someone has made some modification. Check here HTML5 based Self-Service Portal.

    From your earlier description of the issues i think it is a service request where users are entering details related for change then that is being converted into a change request in SCSM using orchestrator.

     


    If a post answers your question, please click Mark As Answer; on that post and; Vote as Helpful. You can also connect with me on Twitter @tadgata, and my blog https://tadgata.wordpress.com

    • Proposed as answer by Tadgata Wednesday, May 3, 2017 11:48 AM
    • Unproposed as answer by BrianGWAccount Friday, May 5, 2017 3:53 PM
    Tuesday, May 2, 2017 5:26 AM
  • Hi 

    To get more information on the Review Activity, you basically have to copy the data from the Change request to the RA. As there are limited fields on the RA this usually means appending (or overwriting) the RA Description field.

    I have written a blog (with script) to use Powershell and SMLets to copy the parent description down to an activity description field. This could be modified to collect more information from the parent (such as Reason, Implementation Plan etc). See http://www.xapity.com/single-post/2016/10/23/PowerShell-SCSM-Copy-Parent-Description-to-Children 

    This is also a good example of where you could use a PowerShell activity in the Change workflow to copy this data down, but you could also use a custom Service Manager Workflow or Orchestrator to do it.

    Regards

    Glen



    Web: www.xapity.com  |   Twitter: @xapityapps  |   Facebook: xapityapps

    Wednesday, May 3, 2017 1:56 AM
  • @Glen

    That is pretty much what I figured I would have to do, which is copy the information into it. 

    Thank you everyone for the assistance.

    Friday, May 5, 2017 3:55 PM