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IE 11 - Issue on downloading doc files RRS feed

  • Question

  • After upgrading IE 9 to IE 11, we have been encountering this prompt

    This webpage displays in 'Microsoft Word'. Do you want to disable Enhanced Protected Mode to run the control? You should only do this if you trust the site.

    upon downloading doc files. The issue does not occur for docx, xls and xlsx.

    The prompt would kill the file download process of doc file for an application we are using but we could not turn off EPM due to our company's security policies. Does anyone know what is the root cause of this issue and/or have a permanent fix?

    Thursday, March 24, 2016 2:23 AM

All replies

  • Hi MyraG,

    Based on your description, I want to confirm that have you put this site into trusted site zone?

    If not, please try it.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Thursday, March 31, 2016 8:38 AM
    • Marked as answer by Kate LiMicrosoft employee Monday, April 4, 2016 2:55 AM
    • Unmarked as answer by MyraG Tuesday, April 5, 2016 7:13 AM
    Friday, March 25, 2016 9:43 AM
  • Hi Tao,

    Thank you for your advice and sorry for the late reply.

    We have tried to put it into trusted site zone. However the site does not respond once it was placed in trusted site zone. Based on our research, the issue is due to the site using 64 bits Java.
    Would there be any other solutions we could try? Thank you.

    Regards,
    Myra

    Tuesday, April 5, 2016 7:25 AM
  • Sounds like compatibility problem, have you tried other browser and check the result?


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, April 21, 2016 4:56 AM