Hi,
First, I would like to confirm that if there is any error encountered when trying to connect with the wireless internet.
please bypass the router and connect to cable modem directly with
wire for a test.
Please temporarily turn off firewall on the machine
and router (If it has) and test the issue in Clean Boot.
Also,
please restart the computer to Safe Mode with Networking to check the result.
Configure the connection to obtain an IP address automatically
=======================================
a. Click "Start", input "NCPA.CPL" (without quotation marks) to Start Search bar and press "Enter".
b. Right-click the network connection and click "Properties".
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
c. Click to highlight "Internet Protocol Version 6 (TCP/IPv6)" and click "Properties".
d. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".
e. Click "OK".
f. Click to highlight "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".
g. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".
h. Click "OK".
i. Reboot the computer.
What's the result now?
Regards,
Sabrina
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