This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.

Remove From My Forums

Lync Phone Edition and Remote Desktop

Question
0

Sign in to vote

Hi,

I'm working on an Enterprise Voice deployment for a customer. They have chosen to use Polycom CX500 and CX600 desk phones, and want to be able to control the phones from the Lync Client running on a terminal server.

The problem we're facing, is that the phones and the Lync Client does not "talk" with each other, which, according to other posts I've found, should work. Hopefully it's just some configuration I've overlooked, but is there anyone that can help me with this issue?

Thanks in advance

Regards,
Erik Hetland

Thursday, March 15, 2012 8:59 AM

Answers

1

Sign in to vote
USB-tethering is required for the Lync client to 'control' the device, but only the CX600 supports this as the CX500 does not contain a USB port (it's designed as a common area phone specifically). See this blog articles for more details: http://blog.schertz.name/2010/12/externally-provisioning-lync-phone-edition-3/

Also look at this article for details on possible VDI scenarios with Lync Phone Edition: http://www.lynclog.com/2011/04/remotefx-vdi-and-lync-2010.html
Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP
- Marked as answer by Erik Hetland Thursday, March 15, 2012 7:37 PM
Thursday, March 15, 2012 12:23 PM

All replies

0

Sign in to vote

Hi Erik,

Below post may be helpful;

http://social.technet.microsoft.com/Forums/en-US/ocsvoice/thread/2b7363de-4593-4385-b441-39a8bf3969d8.

Thanks

Saleesh
If answer is helpful, please hit the green arrow on the left, or mark as answer.

Thursday, March 15, 2012 10:11 AM
1

Sign in to vote
USB-tethering is required for the Lync client to 'control' the device, but only the CX600 supports this as the CX500 does not contain a USB port (it's designed as a common area phone specifically). See this blog articles for more details: http://blog.schertz.name/2010/12/externally-provisioning-lync-phone-edition-3/

Also look at this article for details on possible VDI scenarios with Lync Phone Edition: http://www.lynclog.com/2011/04/remotefx-vdi-and-lync-2010.html
Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP
- Marked as answer by Erik Hetland Thursday, March 15, 2012 7:37 PM
Thursday, March 15, 2012 12:23 PM