locked
Excel 2010 unable to open files after MS Update KB2597166 RRS feed

  • Question

  • We have some complex Excel pivot tables, that will not load after KB2597166 update is installed.

    Error message: This build of Microsoft Office is unsigned and cannot be trusted by a production Windows Rights Management Servicies (RMS Server). Before using Information Rights Management (IRM) in this build, specify a test RMS server.

    As far as I know we don't have a RMS server in our organization. Why is this all of a sudden a problem.

    Our temporary fix is to uninstall KB2597166 every time.

    Any suggestions?

    Tuesday, June 5, 2012 9:23 PM

Answers

  • Hello HKW,

    This is a known issue that's cropped up with MS12-030. The problem is caused by some specific files being codesigned using a certificate that was incorrectly configured. This problem can be fixed by installing the hotfix package from http://support.microsoft.com/kb/2598144

    Will Buffington
    Microsoft Excel Support

    • Marked as answer by Rex Zhang Friday, June 15, 2012 2:27 AM
    Friday, June 8, 2012 4:34 PM

All replies

  • Hello HKW,
     
    Thank you for your post.
     
    This is a quick note to let you know that we are performing research on this issue.


    Sincerely
    Rex Zhang


    Rex Zhang

    TechNet Community Support

    Friday, June 8, 2012 1:47 AM
  • Hello HKW,

    This is a known issue that's cropped up with MS12-030. The problem is caused by some specific files being codesigned using a certificate that was incorrectly configured. This problem can be fixed by installing the hotfix package from http://support.microsoft.com/kb/2598144

    Will Buffington
    Microsoft Excel Support

    • Marked as answer by Rex Zhang Friday, June 15, 2012 2:27 AM
    Friday, June 8, 2012 4:34 PM
  • Thanks Will,

    This hotfix did the trick!

    Monday, June 25, 2012 2:34 PM