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KB4499164 failure configure windows update. reverting changes

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Hi,

Windows 7 Enterprise Edition 64 bit workstations are not installing the KB4499164.

System Event logs says "Package KB4499164 failed to be changed to the Installed state. Status: 0x80070057."

Please help how to get this patch installed

Regards, Boopathi

Thursday, June 20, 2019 8:59 PM

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Hi,

Please make sure the latest SSU KB4490628 is installed.

Run SFC /Scannow command to see if any corrupted system files.

If the issue persists, try to reset windows update component

How do I reset Windows Update components?

https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources#how-do-i-reset-windows-update-components

Best Regards,

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by David_Ding2018Microsoft contingent staff, Moderator Sunday, June 30, 2019 4:15 PM
- Unproposed as answer by David_Ding2018Microsoft contingent staff, Moderator Sunday, July 7, 2019 6:59 PM
Sunday, June 23, 2019 5:20 PM

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Hi,
Was your issue solved?
If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.
If no, please reply and tell us the current situation in order to provide further help.
Best Regards，
Please remember to mark the replies as answers if they help.
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Sunday, June 30, 2019 4:16 PM

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I followed the below URL to reset Windows Update components. It is not resolved

https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources#how-do-i-reset-windows-update-components

Then installed the "2019-06 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4503292)" which is the replacement for KB4499164. Same issue occured

Regards, Boopathi

Monday, July 1, 2019 7:34 AM

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Disabled Audio drivers in device management and Print Spooler service. Patch is installed.
Regards, Boopathi
- Proposed as answer by David_Ding2018Microsoft contingent staff, Moderator Sunday, July 7, 2019 6:59 PM
Thursday, July 4, 2019 9:30 AM

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Glad to hear that your issue is resolved. Thank for sharing us.

Best Regards,
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

Sunday, July 7, 2019 7:00 PM

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