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Outlook 2013 crash RRS feed

  • Question

  • Users reported that outlook 2013 crashes randomly. The backup end is Exchange 2016. what could be the reason?

    Log Name:      Application
    Source:        Application Error
    Date:          11/9/2017 7:19:51 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      branch-ks-314.domain-msi.local
    Description:
    Faulting application name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
    Faulting module name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d7462
    Faulting process id: 0x598
    Faulting application start time: 0x01d359588e2a0c8a
    Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Report Id: 6e18a972-c561-11e7-827c-6a882ad94aff
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-11-09T15:19:51.000000000Z" />
        <EventRecordID>8430</EventRecordID>
        <Channel>Application</Channel>
        <Computer>branch-ks-314.domain-msi.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>OUTLOOK.EXE</Data>
        <Data>15.0.4971.1000</Data>
        <Data>59b79d0c</Data>
        <Data>OUTLOOK.EXE</Data>
        <Data>15.0.4971.1000</Data>
        <Data>59b79d0c</Data>
        <Data>c0000005</Data>
        <Data>00000000000d7462</Data>
        <Data>598</Data>
        <Data>01d359588e2a0c8a</Data>
        <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
        <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
        <Data>6e18a972-c561-11e7-827c-6a882ad94aff</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Thursday, November 16, 2017 5:34 PM

All replies

  • Hello Dear,

    Does this issue happen in Microsoft Outlook safe mode? If you haven't checked this, please try it.

    1. To do this, press Windows key + R to open the Run command, type outlook.exe /safe and press Enter. If the problem would be gone in safe mode, please go to File >> Options >> Add-ins and disable suspicious add-ins to resolve the problem.
    2. Install the latest Windows office updates.
    3. Check the mailbox size. (Old outlook versions crash mostly because of oversized file)
    4. Repair Outlook database file with Scanpst.exe or Inbox repair tool .
    5. Disable computer's antivirus and then use MS Outlook. It might be possible you are facing issues with Microsoft Outlook because of Antivirus.

    For more info, please refer this KB article to troubleshoot Outlook crash issue: https://support.microsoft.com/en-us/help/2934538/how-to-troubleshoot-crashes-in-outlook-2010-and-later-versions

    http://www.itninja.com/blog/view/how-to-fix-ms-outlook-2016-hangs-on-loading-profile-issue


    Hope it helps!!

    Thanks & Regards,
    Kelvin Howard

    Friday, November 17, 2017 6:40 AM
  • Hi Alan,

    Does this issue happen to all users in the same environment to only to some specific users?

    Since the crash happens randomly, this might be difficult to troubleshoot. Please try starting Outlook in safe mode and see whether this issue continues. This help eliminates if the problem is related to any third party add-ins. To do this, please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe, press Enter.

    Besides, it is also recommended to check for and install all the available updates for both Windows and Office to see if there will be any improvement.

    Any updates, please feel free to post back.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, November 17, 2017 9:32 AM
  • Hi Kevin

    Thanks a lot for the tip. After running outlook in safe mode there were no issues so now i knew it had to be an addin. In add-ins i disabled 4 add-ins and the problem was solved. 

    Good tip that is a good recipe for combatting outlook problems. I will make a note of it. 

    Regards Lars

    Wednesday, June 19, 2019 1:09 PM