Lync voice - really? RRS feed

  • General discussion

  • I am the only one who's skeptical about Microsoft's ability to deliver large enterprise telephony?  I've been doing this a bit - and remember that Cisco took years to get it right.  They thought voice was the same as routing data and it took them years to get it right.   I am very impressed with all other aspects of Lync btw (UI, etc)  but I'm not believing the hype on call control.

    My company is definitely moving forward with Lync for IM/Presence - and I'm doing a large scale pilot for full on Lync (voice, video, mobile clients, etc).  We're about 75K endpoints all over the globe.  Complicated route patterns, TEHO, E911 and every phone feature you can think of.

    I'm not interested in getting into a Cisco vs Microsoft argument per se - my focus is on call control.  I still think Microsoft needs to mature here before they can do this on par with the big IPT shops.  Am I crazy to be concerned?  Can Microsoft really do this?

    Thursday, March 21, 2013 12:50 PM

All replies

  • I am not sure how to answer this.  On one side you say takes about Cisco and say that they have more years with this, but at the same time you do not want to get into Cisco vs Microsoft argument....

    As for me, the answer is simple - yes, Microsoft can do it if everything is setup correctly.

    Thank you.

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    Thursday, March 21, 2013 2:58 PM
  • Thank you - and no, I'm not interested in a religious debate.

    Follow up:  If I use Lync on the desktop as an end-point only - with Cisco handling call control, do I lose any Lync functionality?  As I said, I'm impressed with Lync from a UI perspective and I'm just wondering if there's middle ground to allow infrastructure guys like me sleep better at night.

    Thursday, March 21, 2013 3:22 PM
  • For your new question - do you lose any functionality if you leave call control with the Cisco and just use Lync for IM/P/Click to Call (either via RCC or CuciLync) the answer is yes.  When a user is enabled for RCC, they cannot participate in Reponses Groups, use simultaneous ring, team ring, etc.  These are all features that require Lync to have call control.  The last time I looked at the CuciLync client (and it's been a while) it removed some of the voice and video features of the Lync Client but maybe that limitation is gone now.  Like I said, it's been a while since I've seen the product.

    To follow up with what Igor said, if Lync is done correctly and all factors are taken into account than yeah it can be very successful.  If done wrong, it can be a mess.  That said, if you do Call Manager wrong you have the same mess.



    Richard Brynteson, Avtex, Lync MCM, Blog - www.masteringlync.com

    Wednesday, March 27, 2013 11:02 PM
  • Thanks very much for the responses - I'll look into Cuci-Lync to see if they've bridged some of those gaps - I don't think any of those issues are of particular concern anyway.

    We'll be starting a pilot to compare Lync voice to Cisco (and probably Avaya too).  When I get some comparison data, I'll share it here.


    Tuesday, April 2, 2013 2:17 AM