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Bccode 116 problem - blue screen win7 64 bit RRS feed

  • Question

  • Hi, I just bought this PC a few weeks ago and It crashes after a few hours into a game, (once it was within  30 minutes). What happens is the display cuts out but i can still hear sound and even talk to people for a few seconds before the PC does a physical memory dump and restarts.  When it boots up i get this - 

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               116

      BCP1:                                                    FFFFFA80100253F0

      BCP2:                                                    FFFFF8800459AA48

      BCP3:                                                    0000000000000000

      BCP4:                                                    0000000000000002

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\092211-17050-01.dmp

      C:\Users\Tim\AppData\Local\Temp\WER-40373-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    I verified the graphics driver was up to date and downloaded a GPU temp monitor that showed a temp of around 90 degrees C in game with the fdan never speeding up past 27%, changed it to 100% and the temp is now holding at about 70 max.  But then it crashed the same way and gave me this error code -

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               116

      BCP1:                                                    FFFFFA800D9A1120

      BCP2:                                                    FFFFF88004A17A48

      BCP3:                                                    0000000000000000

      BCP4:                                                    0000000000000002

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\092511-18252-01.dmp

      C:\Users\Tim\AppData\Local\Temp\WER-31590-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt


    I'm not really sure what else to try, Theres no chance in hell I can replace these cards, they cost me about $500 and I cant come close to affording that again.

     

    System specs:

    CPU - AMD PhenomII X6 1100T Black Edition

    Motherboard - ASUS M4N98TD EVO

    RAM - 16GB (4 sticks) corsair Vengeance DDR3 1666 MHz (all the same brand and model)

    Graphics - AMD Radeon 6950 HD in crossfire

    PSU - Cooler Master 700W.  Model number: RS-700-PCAA-E3

    HDD - 1TB seagate, not sure what the model # is but I don't think it matters.

    2 Case fans not including the CPU one.

     


    • Edited by kelvales Sunday, September 25, 2011 6:28 PM
    Sunday, September 25, 2011 3:15 PM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800d3b4010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004adfa48, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.

    Debugging Details:
    ------------------


    FAULTING_IP:
    atikmpag+7a48
    fffff880`04adfa48 4883ec28        sub     rsp,28h

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

    CUSTOMER_CRASH_COUNT:  1

    BUGCHECK_STR:  0x116

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    STACK_TEXT: 
    fffff880`0683d9c8 fffff880`0490d000 : 00000000`00000116 fffffa80`0d3b4010 fffff880`04adfa48 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0683d9d0 fffff880`0490cd0a : fffff880`04adfa48 fffffa80`0d3b4010 fffffa80`0e945c00 fffffa80`0e8f4010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`0683da10 fffff880`049b3f07 : fffffa80`0d3b4010 00000000`00000000 fffffa80`0e945c00 fffffa80`0e8f4010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`0683da40 fffff880`049ddb75 : 00000000`ffffffff 00000000`0001401d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`0683db20 fffff880`049dc2bb : 00000000`00000102 00000000`00000003 00000000`0001401d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`0683db50 fffff880`049af2c6 : ffffffff`ff676980 fffffa80`0e8f4010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`0683dbf0 fffff880`049dbe7a : 00000000`00000000 fffffa80`101721e0 00000000`00000080 fffffa80`0e8f4010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`0683dd00 fffff800`03129fee : 00000000`fffffc32 fffffa80`0f630a10 fffffa80`0cd7d040 fffffa80`0f630a10 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`0683dd40 fffff800`02e805e6 : fffff880`03088180 fffffa80`0f630a10 fffff880`03093040 002b0906`00290805 : nt!PspSystemThreadStartup+0x5a
    fffff880`0683dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


    STACK_COMMAND:  .bugcheck ; kb

    FOLLOWUP_IP:
    atikmpag+7a48
    fffff880`04adfa48 4883ec28        sub     rsp,28h

    SYMBOL_NAME:  atikmpag+7a48

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: atikmpag

    IMAGE_NAME:  atikmpag.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4e31cc72

    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

    Followup: MachineOwner
    ---------

    4: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04ad8000 fffff880`04b28000   atikmpag T (no symbols)          
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Thu Jul 28 21:54:10 2011 (4E31CC72)
        CheckSum:         00059E1E
        ImageSize:        00050000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    ----------------------------------

    Your ATI driver is causing the crash. Use an older version of the driver and check again.

    If this does not help, report that to ATI Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Marked as answer by Miya Yao Thursday, September 29, 2011 3:18 AM
    Tuesday, September 27, 2011 5:53 PM
  • Ok thank you, ill try that out
    • Marked as answer by kelvales Thursday, September 29, 2011 11:42 AM
    Tuesday, September 27, 2011 6:48 PM

All replies

  • Hello,

    Bug Check Code 0x116: http://msdn.microsoft.com/en-us/library/ff557263(v=VS.85).aspx

    Update your graphic card driver and check again.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator

    Monday, September 26, 2011 8:54 AM
  • My graphics driver is up to date, i installed the driver via the disc that came with the card and tried the driver from AMD's website, still crashing.  Im really starting to suspect that power supply, looking around at other peoples posts, it looks like 750W is required and the PSU should have more rails to be stable but i'm not sure. Do you have any advice on that?
    Monday, September 26, 2011 11:49 AM
  • Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

    Try installing that and check results: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator

     

    Monday, September 26, 2011 11:56 AM
  • Ok it should be on there now.  I used your link and it said its already up to day, sorry it took so long to respond.

     

     

    https://skydrive.live.com/#cid=2CC3641D2029C1AE&id=2CC3641D2029C1AE!135      Thanks for your time.

    Tuesday, September 27, 2011 5:31 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800d3b4010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004adfa48, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.

    Debugging Details:
    ------------------


    FAULTING_IP:
    atikmpag+7a48
    fffff880`04adfa48 4883ec28        sub     rsp,28h

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

    CUSTOMER_CRASH_COUNT:  1

    BUGCHECK_STR:  0x116

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    STACK_TEXT: 
    fffff880`0683d9c8 fffff880`0490d000 : 00000000`00000116 fffffa80`0d3b4010 fffff880`04adfa48 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0683d9d0 fffff880`0490cd0a : fffff880`04adfa48 fffffa80`0d3b4010 fffffa80`0e945c00 fffffa80`0e8f4010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`0683da10 fffff880`049b3f07 : fffffa80`0d3b4010 00000000`00000000 fffffa80`0e945c00 fffffa80`0e8f4010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`0683da40 fffff880`049ddb75 : 00000000`ffffffff 00000000`0001401d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`0683db20 fffff880`049dc2bb : 00000000`00000102 00000000`00000003 00000000`0001401d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`0683db50 fffff880`049af2c6 : ffffffff`ff676980 fffffa80`0e8f4010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`0683dbf0 fffff880`049dbe7a : 00000000`00000000 fffffa80`101721e0 00000000`00000080 fffffa80`0e8f4010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`0683dd00 fffff800`03129fee : 00000000`fffffc32 fffffa80`0f630a10 fffffa80`0cd7d040 fffffa80`0f630a10 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`0683dd40 fffff800`02e805e6 : fffff880`03088180 fffffa80`0f630a10 fffff880`03093040 002b0906`00290805 : nt!PspSystemThreadStartup+0x5a
    fffff880`0683dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


    STACK_COMMAND:  .bugcheck ; kb

    FOLLOWUP_IP:
    atikmpag+7a48
    fffff880`04adfa48 4883ec28        sub     rsp,28h

    SYMBOL_NAME:  atikmpag+7a48

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: atikmpag

    IMAGE_NAME:  atikmpag.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4e31cc72

    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

    Followup: MachineOwner
    ---------

    4: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04ad8000 fffff880`04b28000   atikmpag T (no symbols)          
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Thu Jul 28 21:54:10 2011 (4E31CC72)
        CheckSum:         00059E1E
        ImageSize:        00050000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    ----------------------------------

    Your ATI driver is causing the crash. Use an older version of the driver and check again.

    If this does not help, report that to ATI Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Marked as answer by Miya Yao Thursday, September 29, 2011 3:18 AM
    Tuesday, September 27, 2011 5:53 PM
  • Ok thank you, ill try that out
    • Marked as answer by kelvales Thursday, September 29, 2011 11:42 AM
    Tuesday, September 27, 2011 6:48 PM
  • Its still crashing, I took one card out and ran it W/O crossfire to troubleshoot lack of power and that failed to.  Im just going to return it at this point, its been 2-3 weeks and im already haveing this much trouble with it. I also found out that that company never built this kind of PC and dosent not use ANY anti-static protection.

     

    edit:  The last crash had no blue screen or error codes, the screen went black and a few seconds after my music cut out (music was from a different program then the game) So im starting to suspect static damage.

    • Edited by kelvales Thursday, September 29, 2011 11:44 AM
    Thursday, September 29, 2011 11:42 AM