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Kernel-power - event id 41 - task catagory 63 RRS feed

  • Question

  • Been looking all over the internet for some help on this one. Nothing has changed on my system and the errors only started to show up after i went from Beta 7 to a fresh install of Pro. To my knowledge all drivers i have are up do date

    2 dumps are up

    https://cid-7aa064f487f16ee4.office.live.com/browse.aspx/.Documents?uc=2

     

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000040800000404, 0x0000000000000002, 0x0000000000000001, 0xfffff80002aef173). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072110-25412-01.

     

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          7/21/2010 12:49:53 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Bean-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2010-07-21T17:49:53.031600000Z" />
        <EventRecordID>18420</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Bean-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">10</Data>
        <Data Name="BugcheckParameter1">0x40800000404</Data>
        <Data Name="BugcheckParameter2">0x2</Data>
        <Data Name="BugcheckParameter3">0x1</Data>
        <Data Name="BugcheckParameter4">0xfffff80002aef173</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>


    Wednesday, July 21, 2010 6:26 PM

Answers

  • If the issue persists after trying Andre's suggestion, please check this knowledge base (KB) article: Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”

     

    Also, according to our users' feedback, this issue may be related to the chipset power technologies such as:

     

    • Intel C-State Technology
    • Intel SpeedStep Technology
    • AMD Cool'n'Quiet™ Technology
    • AMD PowerNow!™ Technology

    If you are using the AMD/Intel chipset, try the following suggestions to see if the issue can be resolved:

     

    • Update the chipset driver and the BIOS to the latest version. You can download it from the manufacturer's website.
    • Disable the above features from BIOS. You can contact the motherboard manufacturer directly to consult the BIOS configuration.

     

    If the above suggestions do not resolve the issue, further troubleshooting is needed. Specially, for blue screen/unexpected reboot issues, we must debug dump files to identify the root causes. Please understand that debugging is beyond what we can do in the forum. It is recommended that you contact Microsoft Customer Support Service (CSS) for assistance so that the problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    For more information about the AMD power technologies, please refer to:

     

    AMD PowerNow!™ Technology

    AMD Cool'n'Quiet™ Technology

     

    What is Intel C-State Technology:

     

    C-state architecture

    What is Intel SpeedStep Technology:

     

    Frequently asked questions for Intel Speedstep® Technology

    Enhanced Intel SpeedStep® Technology How To Document

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope this helps.

     

    Regards,

    Linda

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Wednesday, July 28, 2010 1:36 AM
    Friday, July 23, 2010 7:04 AM
  • You get the Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL.

    Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+c3 )

    Please check the RAM for errors.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Linda Yan Wednesday, July 28, 2010 1:36 AM
    Wednesday, July 21, 2010 9:28 PM

All replies

  • Hi, I can't access your dumps. Have you placed them into your public folder?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, July 21, 2010 8:00 PM
  • my mistake, i have set permission to everyone

     

    http://cid-7aa064f487f16ee4.office.live.com/browse.aspx/.Documents/dumps

    Wednesday, July 21, 2010 8:40 PM
  • You get the Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL.

    Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+c3 )

    Please check the RAM for errors.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Linda Yan Wednesday, July 28, 2010 1:36 AM
    Wednesday, July 21, 2010 9:28 PM
  • If the issue persists after trying Andre's suggestion, please check this knowledge base (KB) article: Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”

     

    Also, according to our users' feedback, this issue may be related to the chipset power technologies such as:

     

    • Intel C-State Technology
    • Intel SpeedStep Technology
    • AMD Cool'n'Quiet™ Technology
    • AMD PowerNow!™ Technology

    If you are using the AMD/Intel chipset, try the following suggestions to see if the issue can be resolved:

     

    • Update the chipset driver and the BIOS to the latest version. You can download it from the manufacturer's website.
    • Disable the above features from BIOS. You can contact the motherboard manufacturer directly to consult the BIOS configuration.

     

    If the above suggestions do not resolve the issue, further troubleshooting is needed. Specially, for blue screen/unexpected reboot issues, we must debug dump files to identify the root causes. Please understand that debugging is beyond what we can do in the forum. It is recommended that you contact Microsoft Customer Support Service (CSS) for assistance so that the problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    For more information about the AMD power technologies, please refer to:

     

    AMD PowerNow!™ Technology

    AMD Cool'n'Quiet™ Technology

     

    What is Intel C-State Technology:

     

    C-state architecture

    What is Intel SpeedStep Technology:

     

    Frequently asked questions for Intel Speedstep® Technology

    Enhanced Intel SpeedStep® Technology How To Document

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope this helps.

     

    Regards,

    Linda

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Wednesday, July 28, 2010 1:36 AM
    Friday, July 23, 2010 7:04 AM
  • Thanks for the help

     

    It wasn't the RAM, i ran a mem test and it came back fine. I also replaced the 4 chips with 2 new ones and still had the same issue.

     

    I did upgrade the bios to the latest version and that didnt help either.

     

    My last resort was to reformat. I did it last night and the computer has been stable so far. I'll keep your ideas in mind if it shows up again

    Wednesday, July 28, 2010 6:55 PM