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Quirky USB Ports RRS feed

  • Question

  • I have spent many hours researching and attempting to solve my USB ports problem.  One day everything worked fine (mouse, keyboard, flash drives, external hard drive, & Sony Handycam).  Then, all of a sudden the flash drives & camcorder stopped working.  I started getting a prompt that the flash drive & camcorder needed formatting...I couldn't access anything from those drives (no files & no videos).  After exhausting suggested methods on different websites with no luck I found someone who had reverted to a previous service pack.  So, last night I uninstalled Vista's SP2 and sure enough everything worked again.  After making sure that everything else worked as well I reinstalled SP2.  As soon as that was done those devices would no longer work again.  Applying subsequent patches didn't help so I've uninstalled SP2 again in order to make the USB ports work correctly.  Any ideas?

    Someone moved this to the hardware area but this is most certainly not a hardware problem.  It's software and something to do with the O/S it appears.

    • Moved by Carey FrischMVP, Moderator Tuesday, May 3, 2011 4:55 PM Moved to more appropriate forum category (From:Windows Vista Announcements)
    Tuesday, May 3, 2011 4:40 PM

Answers

  • Hi,

    Well the only real way to troubleshoot the issue is with SP2 installed. Were there other updates
    applied after SP2 that might be in play? If so check by uninstalling those - Control Panel - Windows
    Update - on lower left Installed Updates - Uninstall.

    Other methods to help.

    Check Setup/Settings (BIOS/CMOS) often F2 as you boot - make sure USB is enabled.

    If a PC and if needed the on-board USB can be disabled and an add-in USB card can be used which
    is not expensive. For a laptop the help of a real computer shop (not leeks and peeks at a Best Buy
    or other Big Box Stores) or the System maker's Support.

    ------------------

    References to Vista also apply to Windows 7.

    Do these to clear corruption and repair/replace damaged/missing system files.

    Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

    sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Then run checkdisk (chkdsk).

    How to Run Disk Check in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -----------------------------------------------

    Then lets refresh the USB Stack

    Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show
    Disabled Devices - look everywhere (except USB Controllers) for your device(s) (may have
    none or more than one) and Right Click on it - UNINSTALL.

    Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
    UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack

    This KB shows the XP how to and the Vista and Windows 7 methods are identical
    http://support.microsoft.com/kb/310575

    Here is a utility to help but do the above 1st.

    USBDeview is a small utility that lists all USB devices that currently connected to your computer,
    as well as all USB devices that you previously used. Run it Options and check the 1st three
    choices to see if any are there.

    http://www.nirsoft.net/utils/usb_devices_view.html

    You would remove all instances of the devices then reboot.

    ----------------------------------------------

    If needed try both of these :

    Tips for solving problems with USB devices - and a Mr Fixit
    http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Hardware devices not detected or not working - Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, May 3, 2011 10:04 PM
  • Success!!!!!!!!!!!!  I belive that running the SFC /SCANNOW command took care of everything.  It repaired several things during the scan and after running that command I have reinstalled Vista's SP2 and subsequent patches and everything continues to work.  I've been careful with the patches by installing only one at a time and checking my camera after each one.

     

    Thanks again!  USB Ports all operating just like they used to!

    Monday, May 9, 2011 3:08 AM

All replies

  • Hi,

    Well the only real way to troubleshoot the issue is with SP2 installed. Were there other updates
    applied after SP2 that might be in play? If so check by uninstalling those - Control Panel - Windows
    Update - on lower left Installed Updates - Uninstall.

    Other methods to help.

    Check Setup/Settings (BIOS/CMOS) often F2 as you boot - make sure USB is enabled.

    If a PC and if needed the on-board USB can be disabled and an add-in USB card can be used which
    is not expensive. For a laptop the help of a real computer shop (not leeks and peeks at a Best Buy
    or other Big Box Stores) or the System maker's Support.

    ------------------

    References to Vista also apply to Windows 7.

    Do these to clear corruption and repair/replace damaged/missing system files.

    Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

    sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Then run checkdisk (chkdsk).

    How to Run Disk Check in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -----------------------------------------------

    Then lets refresh the USB Stack

    Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show
    Disabled Devices - look everywhere (except USB Controllers) for your device(s) (may have
    none or more than one) and Right Click on it - UNINSTALL.

    Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
    UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack

    This KB shows the XP how to and the Vista and Windows 7 methods are identical
    http://support.microsoft.com/kb/310575

    Here is a utility to help but do the above 1st.

    USBDeview is a small utility that lists all USB devices that currently connected to your computer,
    as well as all USB devices that you previously used. Run it Options and check the 1st three
    choices to see if any are there.

    http://www.nirsoft.net/utils/usb_devices_view.html

    You would remove all instances of the devices then reboot.

    ----------------------------------------------

    If needed try both of these :

    Tips for solving problems with USB devices - and a Mr Fixit
    http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Hardware devices not detected or not working - Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, May 3, 2011 10:04 PM
  • Hi,

    Please install the latest driver for your devices from the manufacture's download center and install SP2 again. The driver include Chipset drivers, BIOS update if there is.

    Regards,

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, May 6, 2011 7:15 AM
    Moderator
  • After realizing the the trouble with the USB ports I felt like some recent MS updates caused the trouble so I tried uninstalling the most recent patches with no success.  Then, I went back to a much earlier restore point that didn't help either.  It was only after reading that someone else solved the same problem by going back to SP1 that I tried it...and it worked.

     

    I'm going to go through your suggestions and try those...at least I know how to make it work again when I need to...although it takes a while.

     

    Thanks for the ideas!

    Friday, May 6, 2011 1:46 PM
  • I've been to Sony's website and installed everything available (including a bios update) with no luck.  Calls to their support staff didn't help either.
    Friday, May 6, 2011 1:48 PM
  • When I clicked on the link: http://www.nirsoft.net/utils/usb_devices_view.html my ZoneAlarm software warned me that that site is known for distributing spyware.  So, I didn't complete that suggestion.  As for rebuilding the USB stack, I've done that several times over the last couple of weeks.

     

    The SFC /scannow process corrected a number of items and the chkdsk didn't find any problems.  I'm going to re-install SP2 now and see how it goes.  I'll be back...

    Friday, May 6, 2011 2:25 PM
  • Hi,

    That Nirsoft Tool, USBDeview, contains no spyware so ZA is wrong as usual. Low cost (cheap)
    Firewalls are just problems waiting to happen however that is another issue.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, May 6, 2011 5:39 PM
  • Success!!!!!!!!!!!!  I belive that running the SFC /SCANNOW command took care of everything.  It repaired several things during the scan and after running that command I have reinstalled Vista's SP2 and subsequent patches and everything continues to work.  I've been careful with the patches by installing only one at a time and checking my camera after each one.

     

    Thanks again!  USB Ports all operating just like they used to!

    Monday, May 9, 2011 3:08 AM
  • Glad it works. Thanks for your close response.

    Enjoy!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, May 9, 2011 3:19 AM
    Moderator
  • Hi,

    Glad to have helped. Very good troubleshooting!


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, May 9, 2011 3:26 AM