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Resetting Error RRS feed

  • Question

  • Hi.

    I am trying to reset my computer but continue to experience errors. I have included the log error below 

    2019-10-05 13:06:08, Error 0x80070002 in PushButtonReset::RegKey::HasValue
    (base\reset\util\src\registry.cpp:187): Failed to load subkey at [Microsoft\Windows\Signature][gle=0x00000002]

    2019-10-05 13:06:08, Info SystemInfo: Get reconstruction version from registry key

    2019-10-05 13:06:08, Error 0x80070002 in PbrGetRestoreToBaselineVal
    (base\reset\engine\scenario\src\sensetargetos.cpp:63): Does not find registry key of
    PushButtonReset[gle=0x00000002]
    2019-10-05 13:06:08, Info SystemInfo: Failed to get the reconstruction version from registry key.
    Use Latest as default.
    2019-10-05 13:06:08, Info SystemInfo: RestoreToBaseline [False]
    2019-10-05 13:06:08, Info SystemInfo: Detecting Team OS
    2019-10-05 13:06:08, Info Registry: Loading SOFTWARE hive from online OS
    2019-10-05 13:06:08, Info SystemInfo: Detecting Windows-to-Go
    2019-10-05 13:06:08, Info SystemInfo: Locating WinRE
    2019-10-05 13:06:08, Info SystemInfo: Detecting current WinRE's build number
    2019-10-05 13:06:10, Info SystemInfo: Detecting Narrator Running
    2019-10-05 13:06:10, Warning IsNarratorRunning: Error finding window NarratorUIClass; HR =
    0x80070002
    2019-10-05 13:06:10, Warning 0x80070002 in PbrSenseNarrator
    (base\reset\engine\scenario\src\sensemisc.cpp:318): Failed to query whether narrator is running
    2019-10-05 13:06:11, Info Session: Finished reading SystemInfo
    2019-10-05 13:06:11, Info -- Begin SystemInfo dump
    2019-10-05 13:06:11, Info [PowerSourceIsUnreliable]: [False]
    2019-10-05 13:06:11, Info [HostVersionMajor]: [10]
    2019-10-05 13:06:11, Info [HostVersionMinor]: [0]
    2019-10-05 13:06:11, Info [HostBuild]: [17763]
    2019-10-05 13:06:11, Info [BootLocale]: [en-US]
    2019-10-05 13:06:11, Info [BootTimeout]: [0]
    2019-10-05 13:06:11, Info [BootVolume]: [C:\]
    2019-10-05 13:06:11, Info [BootDrive]: [C]
    2019-10-05 13:06:11, Info [SecureBootEnabled]: [False]
    2019-10-05 13:06:11, Info [IsTeamOS]: [False]
    2019-10-05 13:06:11, Info [IsWindowsToGo]: [False]
    2019-10-05 13:06:11, Info [IsSafeMode]: [False]
    2019-10-05 13:06:11, Info [IsWindowsPE]: [False]
    2019-10-05 13:06:11, Info [RamdiskDevice]: []
    2019-10-05 13:06:11, Info [RamdiskVolumeRoot]: []
    2019-10-05 13:06:11, Info [RamdiskPath]: []
    2019-10-05 13:06:11, Info [WinREAvailable]: [True]
    2019-10-05 13:06:11, Info [WinREVolumeRoot]:
    [\\?\Volume{e3fde8a1-ec54-4f2e-a842-2b2e6034b8dd}\]
    2019-10-05 13:06:11, Info [WinREPath]: [\Recovery\WindowsRE\winre.wim]
    2019-10-05 13:06:11, Info [WinREBootEntry]:
    [{CA6E0FA9-E78E-11E9-A552-E006E614AC8E}]
    2019-10-05 13:06:11, Info [WinREVersionMajor]: [10]
    2019-10-05 13:06:11, Info [WinREVersionMinor]: [0]
    2019-10-05 13:06:11, Info [WinREBuild]: [17763]
    2019-10-05 13:06:11, Info [StagedWinREAvailable]: [False]
    2019-10-05 13:06:11, Info [StagedWinREPath]: []
    2019-10-05 13:06:11, Info [ArchivedWinREAvailable]: [False]
    2019-10-05 13:06:11, Info [ArchivedWinREPath]: []
    2019-10-05 13:06:11, Info [DownlevelWinREAvailable]: [False]
    2019-10-05 13:06:11, Info [DownlevelWinREVolumeRoot]: []
    2019-10-05 13:06:11, Info [DownlevelWinREPath]: []
    2019-10-05 13:06:11, Info [DownlevelWinREVersionMajor]: [0]
    2019-10-05 13:06:11, Info [DownlevelWinREVersionMinor]: [0]

    2019-10-05 13:06:11, Info [DownlevelWinREBuild]: [0]
    2019-10-05 13:06:11, Info [RecoveryImageAvailable]: [False]
    2019-10-05 13:06:11, Info [RecoveryImageVolumeRoot]: []
    2019-10-05 13:06:11, Info [RecoveryImagePath]: []
    2019-10-05 13:06:11, Info [RecoveryImageIndex]: [0]
    2019-10-05 13:06:11, Info [RecoveryImageReferencePaths]: [[0] items]
    2019-10-05 13:06:11, Info [RecoveryImageVersionMajor]: [0]
    2019-10-05 13:06:11, Info [RecoveryImageVersionMinor]: [0]
    2019-10-05 13:06:11, Info [RecoveryImageBuild]: [0]
    2019-10-05 13:06:11, Info [RecoveryImageEdition]: []
    2019-10-05 13:06:11, Info [RecoveryImageArchitecture]: [0]
    2019-10-05 13:06:11, Info [RecoveryImageOEMResetConfigPath]: []
    2019-10-05 13:06:11, Info [TargetAccessible]: [True]
    2019-10-05 13:06:11, Info [TargetInstallHealthy]: [True]
    2019-10-05 13:06:11, Info [TargetVolumeCapacity]: [989333553152]
    2019-10-05 13:06:11, Info [TargetSpaceRemaining]: [545443745792]
    2019-10-05 13:06:11, Info [TargetEncrypted]: [False]
    2019-10-05 13:06:11, Info [TargetEncryptionSuspended]: [False]
    2019-10-05 13:06:11, Info [TargetLocked]: [False]
    2019-10-05 13:06:11, Info [TargetVersionMajor]: [10]
    2019-10-05 13:06:11, Info [TargetVersionMinor]: [0]
    2019-10-05 13:06:11, Info [TargetBuild]: [17763]
    2019-10-05 13:06:11, Info [TargetRevision]: [775]
    2019-10-05 13:06:11, Info [TargetBuildLab]: [17763.1.amd64fre.rs5_release.180914-1434]
    2019-10-05 13:06:11, Info [TargetProductName]: [Windows 10 Home]
    2019-10-05 13:06:11, Info [TargetEdition]: [Core]
    2019-10-05 13:06:11, Info [TargetArchitecture]: [9]
    2019-10-05 13:06:11, Info [TargetInstallType]: [14]
    2019-10-05 13:06:11, Info [TargetHasRedirectedProfiles]: [False]
    2019-10-05 13:06:11, Info [TargetCompact]: [True]
    2019-10-05 13:06:11, Info [TargetIsSignature]: [False]
    2019-10-05 13:06:11, Info [TargetRunsNarratorOnLogon]: [False]
    2019-10-05 13:06:11, Info [TargetIsLean]: [False]
    2019-10-05 13:06:11, Info [PolicyDisablesReset]: [False]
    2019-10-05 13:06:11, Info [PolicyDisablesCustomizations]: [False]
    2019-10-05 13:06:11, Info [PolicyDisablesDriverMigration]: [False]
    2019-10-05 13:06:11, Info [PolicyDisablesReconstructToLatest]: [False]
    2019-10-05 13:06:11, Info [TargetHydratedProvPackages]: [[0] items]
    2019-10-05 13:06:11, Info [TargetDehydratedProvPackages]: [[0] items]
    2019-10-05 13:06:11, Info [TargetProvPackageInstallOrder]: []
    2019-10-05 13:06:11, Info [TargetRuntimeProvPackages]: [[0] items]
    2019-10-05 13:06:11, Info [TargetOEMResetConfigPath]: []
    2019-10-05 13:06:11, Info [TargetOEMAutoApplyPath]: []
    2019-10-05 13:06:11, Info [RamdiskMigrationXML]: []
    2019-10-05 13:06:11, Info [TargetMigrationXML]: [C:\Windows\System32\srms.dat]
    2019-10-05 13:06:11, Info [TargetReprovisionMigrationXML]:
    [C:\Windows\System32\srms-apr.dat]
    2019-10-05 13:06:11, Info [IsRecoveryMediaBoot]: [False]
    2019-10-05 13:06:11, Info [MediaRoot]: []
    2019-10-05 13:06:11, Info [MediaImageRoot]: []
    2019-10-05 13:06:11, Info [MediaProvPackageRoot]: []
    2019-10-05 13:06:11, Info [MediaExtensibilityRoot]: []

    Any help?

    Saturday, October 5, 2019 5:42 PM

All replies

  • The error means file not found.

    # as an HRESULT: Severity: SUCCESS (0), FACILITY_NULL (0x0), Code 0x2
    # for hex 0x2 / decimal 2
      ERROR_FILE_NOT_FOUND                                           winerror.h
    # The system cannot find the file specified.

    From the log it seems that a registry key is missing

    Error 0x80070002 in PbrGetRestoreToBaselineVal
    (base\reset\engine\scenario\src\sensetargetos.cpp:63): Does not find registry key of
    PushButtonReset[gle=0x00000002]

    The reset Image might be corrupt so try pointing the recovery image to a different media.
    Make sure you have Windows 10 ISO file and has install.wim in Sources folder.
    Point recovery image using the following article:
    https://www.tenforums.com/tutorials/4287-create

    Or reinstall Windows 10 from scratch using an ISO image on dvd or usb.

    HTH
    -mario

    Monday, October 7, 2019 7:02 AM