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DPMRA not starting on our exchange 2010 server RRS feed

  • Question

  • DPMRA fails with an exit code of 10048 which I've found means a port is being used by something else (10048 Only one usage of each socket address (protocol/network address/port) is normally permitted)

    SERVICE_NAME: dpmra
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 1066  (0x42a)
            SERVICE_EXIT_CODE  : 10048  (0x2740)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0

    On another forum I found this could be port 5718/5719 so I did a netstat  -a -t -b -o -p TCP to find out what might be using that port and got the following:

    Active Connections

      Proto  Local Address          Foreign Address        State           PID
      TCP    0.0.0.0:25             MAIL2010:0             LISTENING       4744
     [edgetransport.exe]
      TCP    0.0.0.0:80             MAIL2010:0             LISTENING       4
     Can not obtain ownership information
      TCP    0.0.0.0:110            MAIL2010:0             LISTENING       2528
     [Microsoft.Exchange.Pop3Service.exe]
      TCP    0.0.0.0:135            MAIL2010:0             LISTENING       648
      RpcSs
     [svchost.exe]
      TCP    0.0.0.0:143            MAIL2010:0             LISTENING       2100
     [Microsoft.Exchange.Imap4Service.exe]
      TCP    0.0.0.0:443            MAIL2010:0             LISTENING       4
     Can not obtain ownership information
      TCP    0.0.0.0:445            MAIL2010:0             LISTENING       4
     Can not obtain ownership information
      TCP    0.0.0.0:587            MAIL2010:0             LISTENING       4744
     [edgetransport.exe]
      TCP    0.0.0.0:593            MAIL2010:0             LISTENING       648
      RpcEptMapper
     [svchost.exe]
      TCP    0.0.0.0:808            MAIL2010:0             LISTENING       1520
     [SMSvcHost.exe]
      TCP    0.0.0.0:993            MAIL2010:0             LISTENING       2100
     [Microsoft.Exchange.Imap4Service.exe]
      TCP    0.0.0.0:995            MAIL2010:0             LISTENING       2528
     [Microsoft.Exchange.Pop3Service.exe]
      TCP    0.0.0.0:3389           MAIL2010:0             LISTENING       6856
      TermService
     [svchost.exe]
      TCP    0.0.0.0:5718           MAIL2010:0             LISTENING       6368
     [System]

    I then used the task manager to find PID 6368 and lo and behold, its not listed.

    Anyone know where I should look next to find out why I cant get DPMRA running?

    Thursday, May 10, 2012 12:04 AM

Answers

  • Hi,

    Check this out, it also applies to DPM 2010.

    947682 The DPM protection agent service cannot start in System Center Data Protection Manager 2007
    http://support.microsoft.com/kb/947682/EN-US


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, May 10, 2012 10:17 PM
    Moderator

All replies

  • Hi,

    Check this out, it also applies to DPM 2010.

    947682 The DPM protection agent service cannot start in System Center Data Protection Manager 2007
    http://support.microsoft.com/kb/947682/EN-US


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, May 10, 2012 10:17 PM
    Moderator
  • Thanks Mike,

    I'd already performed the Resolution 1 actions on that kb article and the listings gave me the same results i.e. no process showed for that PID.

    I went ahead and reserved the TCP ports as per resolution 2 and restarted the server overnight. I can now start the service so I'd guess that some other process was grabbing the port, possibly exchange MTA.

    I dont seem able to tick your reply as the answer for some reason.

    Cheers
    David


    • Edited by soc david Thursday, May 10, 2012 11:02 PM
    Thursday, May 10, 2012 10:59 PM