locked
Windows 8 and touchpad issues RRS feed

  • Question

  • I upgraded an old Toshiba L45-S7423 laptop from Windows XP to Windows 8 Pro recently via CD/DVD. A couple of days later, the touchpad stopped working, but a USB mouse works just fine. The touchpad issue might be related to a Windows update that occurred about the same time. The laptop has been running Windows XP for several years without issues other than slow boot and shutdown. Of course, I know very little about Windows 8. Any ideas on how to proceed. Thanks!
    Monday, October 29, 2012 6:22 PM

Answers

  • Hi,


    It seems the issue is more related to the driver update from Microsoft site. I recommend performing System Restore first. Then, you may prevent installing the hardware driver updates from Microsoft right now.


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Niki Han Monday, November 5, 2012 9:09 AM
    Thursday, November 1, 2012 6:59 AM

All replies

  • Interestingly, it looks like the L45-S7423 is not on the list of laptops supported by Toshiba for upgrade to Windows 8.  However, before upgrading to Windows 8, I ran the stand-alone Windows 8 compatibility checker from Microsoft and it found no issues with the laptop.

    Be careful because Microsoft's compatibility checker may not identify all the problematic hardware.

    So, I will have to investigate if this laptop will run Windows 7.  If not, I guess I am stuck with a dead end Windows XP operating system or will have to move to a Linux variant.

    Monday, October 29, 2012 8:38 PM
  • Hi,


    It seems the issue is more related to the driver update from Microsoft site. I recommend performing System Restore first. Then, you may prevent installing the hardware driver updates from Microsoft right now.


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Niki Han Monday, November 5, 2012 9:09 AM
    Thursday, November 1, 2012 6:59 AM
  • Its better to buy the laptops which are fully compatible for Windows 8.1 upgrade with signed drivers. Few laptops can be found here for 300$ and 500$.

    http://www.tinylaptop.net/buy-brand-new-laptops-under-300-dollars-windows-os/

    http://www.tinylaptop.net/best-laptops-under-500-dollars-with-windows-8-1-or-8/

    Monday, February 23, 2015 10:54 AM