Share Point 2013 online and User account sync RRS feed

  • Question

  • Hi,

       I am using Sharepoint 2013 online (part of office 365) and facing couple of challenges related to the user account. On premises AD has been synced with MS cloud and couple of user accounts I have added them to the share point. Those users are unable to access the share point site. Getting this error message.

    Something went wrong.

     We're sorry,sign-in isn't working right now. But we're on it. Please try again later.

      If this problem exist, contact your support team and include these technical details

    Correlation ID:-

    Data& time:-


    Issue Type:-  Unknown issue

    Note:- If it is posted in the wrong forum, kindly let me know with the correct url.



    Monday, October 5, 2015 1:48 PM


All replies

  • You're using user profile service to sync the accounts?

    Are you able to search the account?

    Application Management > Manage service applications > Your user profile service > Manage User Profiles (Under People)


    Monday, October 5, 2015 3:47 PM
  • I can search for other user accounts however the user accounts which are facing issue, I am unable to find in cloud.

    Tuesday, October 6, 2015 9:22 PM
  • Hi Renjit,

    It seems that the problematic users are not synced into SharePoint Online.

    Please re-sync it again.



    And also delete the problematic users from the SharePoint site and re-add them again to SharePoint site, compare the result.

    In addition, as this issue is about Office 365 SharePoint Online, I suggest you create a new thread on Office 365 forum. The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Office 365 forum:




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    • Proposed as answer by Victoria Xia Wednesday, October 28, 2015 7:33 AM
    • Marked as answer by Victoria Xia Monday, November 2, 2015 7:01 AM
    Monday, October 26, 2015 7:15 AM