Service Manager 2012 Notifications to Custodian of Cofig Items to Change RRS feed

  • Question

  • There are a lot of options for Related Recipients in Notification Subscriptions but I can't find one for Custodian.  I want to notify all Affected Config Item Custodians that a CR has been created for their CI.
    Wednesday, October 9, 2013 7:35 PM


  • I would recommend a Orchestrator runbook to get this done. You have to work with the relationships between all the different objects.

    CR -> Affected Item -> Custodian -> User -> Email Address

    Hope this helps.

    Andreas Baumgarten | H&D International Group

    Sunday, October 13, 2013 8:47 PM