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Explorer crash & restart RRS feed

  • Question

  • On my seven x64 every time i try to get properties of drives with right mouse's clic  in the left explorer's tree it keeps restarting, but if i do the same act in the right pane of explorer (clicking on drives) i can access correctly to properties...

    Anyone got same issue?

    Wednesday, June 16, 2010 12:13 PM

Answers

  • please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take at the dump, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Sean Zhu - Friday, June 25, 2010 12:57 AM
    Wednesday, June 23, 2010 11:50 PM

All replies

  • Hi Marbur, I suggest you first try a Clean Boot and see the result:

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    Note: Please click Continue if the "User Account Control" window pops up.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Restart the computer and test the issue.

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

    Please test this issue in the Clean Boot environment. 

    You can also try booting into Safe Mode and see the result.


    Sean Zhu - MSFT
    Thursday, June 17, 2010 6:02 AM
  • I have followed your guide, but, after restart and rght clic on my computer in explorer another crash and explorer restart...

    No way out...

    Wednesday, June 23, 2010 9:49 PM
  • please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take at the dump, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Sean Zhu - Friday, June 25, 2010 12:57 AM
    Wednesday, June 23, 2010 11:50 PM
  • Thanks.. i'll do it soon as possible...

    thanks again..

    Saturday, June 26, 2010 9:25 AM
  • Sunday, June 27, 2010 1:08 PM
  • Hi Marco,

    you get a INVALID_POINTER_READ which casues the Explorer to crash. But from the callstack I can't see the cause.

    Please download ShellExView [1] and disable all non MS Explorer extensions (like WinRAR, Mediafour MacDrive (MACDRAPI.DLL), Mp3tagShell64, Acronis True Image)

    Do you still get the crashes? if not, 1 of these extensions is causing it.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, June 27, 2010 8:05 PM