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  • HELLO SIR/MAM .I M NOT ABLE TO START MY SONY VAIO VGN-CS16G....LABTOP AT ONE TIME . WHEN EVER I START IT ONLY WINDOS LOGO CAME AND AFTER THAT BLACK SCREEN .THEN I RESTART IT SOMETIME IT TOOK 3 4 TIME TO RESTART IT .SAN U PLZ HELP TO SOLVE THIS PROBLAM
    Sunday, August 15, 2010 3:01 PM

Answers

  • Hi,

     

    When did this issue begin to occur? Can you associate with any software\hardware change?

     

    To determine whether this issue is due to hardware or software, certain things you can try are to find out the root cause of the problem are given below.

     

    1.    Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Please tell us the result for further research.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, August 19, 2010 6:53 AM
    Moderator

All replies

  • Hi,

     

    When did this issue begin to occur? Can you associate with any software\hardware change?

     

    To determine whether this issue is due to hardware or software, certain things you can try are to find out the root cause of the problem are given below.

     

    1.    Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Please tell us the result for further research.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, August 19, 2010 6:53 AM
    Moderator
  • I think it might be caused by malware.So 

    First Step: download rescue disk and burn to disk

    Second Step:boot from it (it depends on your laptop most computer enters into boot menu by pressing F12 KEY

    Third Step: From there run a scan so that if malware is present then it would detect and remove.

    Final Step:If the computer boots successfully then install antivirus such as bitdefender,kaspersky or norton.

    IF IT DOESN'T THEN JUST REPLY.

    IF THIS STEPS HELPS YOU THEN CLICK 'MARK AS ANSWER'.

    Thursday, June 18, 2015 2:47 PM