locked
Decommissioned RMS fails to remove permissions RRS feed

  • Question

  • My company uses AD RMS and has recently migrated to a different domain. We are having issues where users still have protected documents in the old domain which have not been converted to the new domain. We took a decision to decommission the old AD RMS service so that users would see that they have a protected document and we could convert it for them. It seems to be working because I have a user who can no longer open a file. When I put the file on an old domain PC and made the changes to the client according to the decommission document, I get the following error:

    "Failed to remove permission from this presentation. For more information, contact your system administrator. Do you want to open this presentation by using your existing Information Rights Management configuration?"

    I am concerned that I will have a flood of this type of issue coming soon and I cannot reverse the decommissioning.....can someone help provide guideance of what to look for on this issue?

    Thanks for any help.

    Saturday, December 13, 2014 12:31 AM