KB3128008 breaks Send as PDF function for Excel 2013


  • We've had this reported on 3 different machines. Dell E7270 laptops with Windows 7, all Dell and Windows updates are recent.

    When KB3128008 (Security Update for Microsoft Excel 2013 (KB3128008) 32-Bit Edition) gets applied via updates, then the users Send as PDF function gets broken, generating a "General mail failure. Quit Microsoft Excel, restart the mail system, and try again."

    This persists through repairing Office via control panel. If KB3128008 is removed the functionality returns. I'd like to report this to get fixed but not sure how aside from here.

    Pictures attached.

    Tuesday, December 27, 2016 10:59 PM

All replies

  • Hi Vtancredi,

    We have reported this problem and any updates I will let you know.

    Emi Zhang
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, December 28, 2016 1:46 AM
  • Rollback fixed the issue for me with office 365 (2013)

    First disable auto update in any office program (file > account)


    C:\Program Files\Microsoft Office 15\ClientX64>OfficeC2RClient.exe /update user updatetoversion=15.0.4875.1001

    Wednesday, December 28, 2016 2:37 PM
  • Thank you for posting this, we've been trying to figure it out since yesterday.

    OBTW: It also breaks the Send as XPS

    Wednesday, December 28, 2016 3:37 PM
  • Thanks! This fixed my problem after spending a lot of time fiddling with registry settings. Got to love automatic updates without any feedback and Microsoft for not testing its updates.
    Thursday, December 29, 2016 2:03 PM
  • Thanks. I'd rather not disable updates, this is just one broken update I wanted to report on.
    Thursday, December 29, 2016 5:16 PM
  • Hello,

    Over the Internet, there is still no solution to solve this.

    On my computer I have a E3 installed with this update (KB3128008) and no issue.

    On another user, Office H&B 2013 Click-to-run, still the same issue after reinstalling the software.



    Tuesday, January 3, 2017 10:17 AM
  • Hi everyone,

    Thanks for all the reports.

    Here is official confirmation of the issue, which impacts both MSI and Click-to-Run customers: After Excel 2013 update, Send as PDF and Send as XPS commands no longer work.

    We'll let you know once the fix goes out.


    Tuesday, January 3, 2017 8:06 PM
  • We are experiencing this issue as well, and I would love to get notified when the fix goes out!

    Thursday, January 5, 2017 9:33 PM
  • Thanks for this. Uninstalling this update fixed Excel for me and I didn't even need to restart the PC.

    Monday, January 9, 2017 2:17 PM
  • Good news, everyone. The fix for the Send as PDF/XPS issue is now available.

    • MSI users can get the fix by installing KB3141475.
    • Click-to-run users can get the fix by updating to 15.0.4893.1002. You can either wait until you're prompted to update or get in immediately via File > Account > Update Options Update Now.

    Thanks for your patience here!

    • Proposed as answer by me10lee82 Tuesday, January 31, 2017 2:52 PM
    Wednesday, January 11, 2017 3:50 AM
  • On January 10, 2017, Microsoft released an Office 2013 update(KB3141475) that fixes this issue.

    Download and install the January 10,2017, Update for Excel 2013(KB3141475)

    Please remember to mark the replies as answers if they helped.
    • Proposed as answer by Shumanyu Goel Monday, March 6, 2017 11:38 AM
    Wednesday, January 25, 2017 2:58 PM
  • Thank You So Much!!!

    "Common Sense Isn't"

    Thursday, February 16, 2017 5:46 PM
  • Hi there - I'm experiencing this old error all of a sudden. When I look in installed updates, I don't see KB3128008 nor KB3141475 listed. When I go to download each of those updates individually (as a test) it says that I already have them installed?? But they aren't listed in installed updates? Any ideas?

    Thanks for your help!

    Tuesday, November 21, 2017 2:24 PM
  • I have had the same issue sharing an Excel file, the solution was to close outlook then share the file through Email, close the new email box that opens, then open outlook and share via email. Evidently there is a file excel needs that is locked by outlook.
    Friday, September 28, 2018 3:47 PM