Office 2016 for Mac Activation RRS feed

  • Question

  • Hi,

    So here's the story.  I ordered Office 2016 for Mac through the Microsoft Home Use Program, through my works email.  I got the link and sent it to my home email address so that I could download the files at home, on to my sons IMac, for his college work.  After updating his mac to IoS X, it finally let me install Office 2016.  When we try to activate it, it doesnt ask for the Product Key I got in the email, but asks for a Microsoft account email.  I have called the Microsoft Support and they say that my sons email account, with live.co.uk is the address to use as that is associated with the order number, but when I try this email address, it gives an error that its not associated.  If I try my personal email address, which is where I can find the order details, it comes back with no licenses found.  If I try to register my sons email address as a Microsoft account, it says the Live.co.uk is a reserved domain.

    Any ideas on how to activate so that he can save documents.  I ordered a backup dvd when I ordered the digital download.  When I receive the dvd, would it make a difference if I uninstall the office and reinstall from dvd.

    I think his mac did have office 365 on too....if that makes a difference



    Monday, October 12, 2015 7:56 AM


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