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Office 2016 for Mac Activation

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Hi,

So here's the story. I ordered Office 2016 for Mac through the Microsoft Home Use Program, through my works email. I got the link and sent it to my home email address so that I could download the files at home, on to my sons IMac, for his college work. After updating his mac to IoS X, it finally let me install Office 2016. When we try to activate it, it doesnt ask for the Product Key I got in the email, but asks for a Microsoft account email. I have called the Microsoft Support and they say that my sons email account, with live.co.uk is the address to use as that is associated with the order number, but when I try this email address, it gives an error that its not associated. If I try my personal email address, which is where I can find the order details, it comes back with no licenses found. If I try to register my sons email address as a Microsoft account, it says the Live.co.uk is a reserved domain.

Any ideas on how to activate so that he can save documents. I ordered a backup dvd when I ordered the digital download. When I receive the dvd, would it make a difference if I uninstall the office and reinstall from dvd.

I think his mac did have office 365 on too....if that makes a difference

Thanks

Stu

Monday, October 12, 2015 7:56 AM

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hii Stu,

Here I found Microsoft Support article that will guide you in installing or activating office 2016 in for MAC. You simply need to verify your account as suggested by this article. Refer this :

https://support.office.com/en-us/article/What-to-try-if-you-can-t-install-or-activate-Office-2016-for-Mac-using-Office-365-Home-Personal-or-University-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea?ui=en-US&rs=en-US&ad=US#bkmk_verifyaccount

Thanks and regards

If you find my contribution useful then please do mark as an answer or vote as helpful.
- Proposed as answer by Emi ZhangMicrosoft contingent staff Monday, November 2, 2015 1:20 AM
- Marked as answer by Emi ZhangMicrosoft contingent staff Monday, November 2, 2015 1:20 AM
Monday, October 12, 2015 11:49 AM
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Hi Stu Aspinall,

I suggest you follow these steps to verify your account:

1. Go to http://office.com/myaccount and sign in with the email address and password of your Microsoft account.

2. Select Services and Subscriptions at the top of the page.

Do one of the following:

Under Subscriptions, verify that you have a current subscription to Office 365 Home, Office 365 Personal, or Office 365 University.

OR

Under More Services, select Try Office 365 Home for free, and follow the instructions to sign up for your trial account.

PLEASE NOTE: If you know you have a current Office 365 subscription and don't see one here, you may have more than one Microsoft account. Try signing out and signing back in with a different email address and password.

Hope it's helpful.

Regards,

Emi Zhang
TechNet Community Support

Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact tnmff@microsoft.com.
- Edited by Emi ZhangMicrosoft contingent staff Wednesday, October 14, 2015 9:14 AM
- Proposed as answer by Emi ZhangMicrosoft contingent staff Friday, October 30, 2015 8:35 AM
- Marked as answer by Emi ZhangMicrosoft contingent staff Monday, November 2, 2015 1:19 AM
Wednesday, October 14, 2015 9:14 AM

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hii Stu,

Here I found Microsoft Support article that will guide you in installing or activating office 2016 in for MAC. You simply need to verify your account as suggested by this article. Refer this :

https://support.office.com/en-us/article/What-to-try-if-you-can-t-install-or-activate-Office-2016-for-Mac-using-Office-365-Home-Personal-or-University-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea?ui=en-US&rs=en-US&ad=US#bkmk_verifyaccount

Thanks and regards

If you find my contribution useful then please do mark as an answer or vote as helpful.
- Proposed as answer by Emi ZhangMicrosoft contingent staff Monday, November 2, 2015 1:20 AM
- Marked as answer by Emi ZhangMicrosoft contingent staff Monday, November 2, 2015 1:20 AM
Monday, October 12, 2015 11:49 AM
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Hi

Thanks for the reply, verify which account, my sons, which is live.co.uk account which Microsoft says is a reserved domain and wont let him create an account with....or my personal one, which has the order attached to it ?

Stu

Monday, October 12, 2015 12:33 PM
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Is there a way to check if the Office 2016 is activated ok on his MacBook ?

Stu

Monday, October 12, 2015 6:42 PM
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Hi Stu Aspinall,

I suggest you follow these steps to verify your account:

1. Go to http://office.com/myaccount and sign in with the email address and password of your Microsoft account.

2. Select Services and Subscriptions at the top of the page.

Do one of the following:

Under Subscriptions, verify that you have a current subscription to Office 365 Home, Office 365 Personal, or Office 365 University.

OR

Under More Services, select Try Office 365 Home for free, and follow the instructions to sign up for your trial account.

PLEASE NOTE: If you know you have a current Office 365 subscription and don't see one here, you may have more than one Microsoft account. Try signing out and signing back in with a different email address and password.

Hope it's helpful.

Regards,

Emi Zhang
TechNet Community Support

Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact tnmff@microsoft.com.
- Edited by Emi ZhangMicrosoft contingent staff Wednesday, October 14, 2015 9:14 AM
- Proposed as answer by Emi ZhangMicrosoft contingent staff Friday, October 30, 2015 8:35 AM
- Marked as answer by Emi ZhangMicrosoft contingent staff Monday, November 2, 2015 1:19 AM
Wednesday, October 14, 2015 9:14 AM
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Seems all we had to do was wait a while and the activation happened

Thanks to all who replied

Stuart

Thursday, October 15, 2015 12:30 PM
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Hi Stu Aspinall,

If you think my reply is helpful, I suggest you mark it as answer. Other partners who read the forums with the same issue can get more information from the correct result.

Thank you.

Regards,

Emi Zhang
TechNet Community Support

If you have feedback for TechNet Support, contact tnmff@microsoft.com.

Friday, October 16, 2015 8:42 AM

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Office 2016 for Mac Activation

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