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Windows 7 randomly blue screen RRS feed

  • Question

  • Hi,

    I run Win 7 on Lenovo Thinkpad T61.

    These days (3 days ago to now), computer randomly blue scree then shutdown and restart.

    After logging back in it says that it has recovered from an unexpected shutdown. It says it will check for a solution to the problem but then nothing else happens.

    I find the error in eventvwr like this:

     

    - System

     

    - Provider
    [ Name] Microsoft-Windows-WHEA-Logger
    [ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220}
    EventID 18
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x8000000000000000
    - TimeCreated
    [ SystemTime] 2011-06-08T12:52:42.353726200Z
    EventRecordID 96898
    - Correlation
    [ ActivityID] {9FB38E67-A4AC-485F-A829-ADFF7EBC90B3}
    - Execution
    [ ProcessID] 2004
    [ ThreadID] 3460
    Channel System
    Computer Lirk
    - Security
    [ UserID] S-1-5-19

     

    - EventData

     

    ErrorSource 3
    ApicId 1
    MCABank 5
    MciStat 0xf200001010000e0f
    MciAddr 0x0
    MciMisc 0x0
    ErrorType 10
    TransactionType 256
    Participation 3
    RequestType 0
    MemorIO 3
    MemHierarchyLvl 3
    Timeout 0
    OperationType 256
    Channel 256
    Length 928
    RawData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

     

    the minidump link is here : http://cid-f6d8ac2592c69a7d.office.live.com/self.aspx/.Public/060911-57158-01.dmp

    Often when the win7 is startting , the picture is freeze and I have to force to shutdown it . After restarted, it become normal.

     

    Pls help me!

    • Moved by Carey FrischMVP Friday, June 10, 2011 4:43 AM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Friday, June 10, 2011 3:46 AM

Answers

  • Hi,

    It may not be the graphic card itself, but maybe some malware or disk error (maybe even fragmentation) that is affecting the PC.

    Here's what I would do:

    0. Ensure the Hard Disc Drive is not damaged or faulty.
    Solution - Run CheckDisk:
    a. Start> Computer >select C Drive>Right Click C Drive>select "Properties">"Tools" > click "Check Now"> Select both boxes and click "Start".
    b. This can take a long time, so let it complete (may take all night or longer. Be patient.)

    1. Do a System Restore to a point before this was a problem:
    a. Start - All Programs - Accessories - System Tools - System Restore (click to open);
    b. Select a restore point well before you started having these problems;
    c. Start the restore process and let it complete (Name the restore operation something descriptive like "Shut Down Repair").

    Note: you will need to re-install any programs and maybe the updates that were installed after that restore point -- one of which may be the cause of this. Re-Install one at a time so you can see if any one of them causes the problem).

    2. Get good Anti-Virus and Anti-Spyware programs (AVG is good for Anti Virus and Ad Aware and MalWare Bytes are good, free anti malware programs).
    a. Download your choice of anti malware and install it
    b. Run a complete (full) SpyWare scan and handle whatever it finds.
    c. Run a complete Virus Scan and handle whatever it finds.

    3. Next, ensure the Registry is clean and the disk's clutter is also cleaned out.
    Solution: Get and run a good registry cleaner.
    a. Check to see if there is a registry cleaner already on the system;
    b. if none, get CCleaner;
    c. Run the Registry cleaner till it finds and corrects all errors
    d. Run the "Cleaner" to analyze the disk and see what it finds to delete and then delete the files that are not needed (most of the files it finds are unneeded, but look through the categories to be safe).

    4. Run a good disk defrag. If you use the computer more than occasionally, the built-in may not cut it. Consider downloading a free trial of a third party commercial defrag tool.

    Third party programs are more robust and many work in the background so you can use your PC while defragging.

    Most third party programs offer a free, fully-functional trial (the better ones are for 30 days).

    There was a recent Top 10 Reviews side-by-side comparison of the best defrag programs available. Check it out.

    a. Select a program and install it. The better defrag programs are automatic and the top placers in the above review can defrag while using the PC. The top placer was the only defrag program that prevented fragmentation (see the review).

    b. Defragment your disk drives. The best defrag programs are very fast. You will be able to see the progress and with the gold medalist, you can use the PC while it is working with no problems.

    Good luck to you!

    Bill R TechSpec
    ..


    • Marked as answer by Leo Huang Friday, June 17, 2011 9:01 AM
    • Edited by Bill R TechSpec Wednesday, June 22, 2011 4:45 AM
    Friday, June 10, 2011 6:01 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80057fb038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x124_GenuineIntel
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  googletalk.exe
    CURRENT_IRQL:  f
    STACK_TEXT:  
    fffff800`00ba8a98 fffff800`04020a3b : 00000000`00000124 00000000`00000000 fffffa80`057fb038 00000000`f2000040 : nt!KeBugCheckEx
    fffff800`00ba8aa0 fffff800`041e4563 : 00000000`00000001 fffffa80`057fbea0 00000000`00000000 fffffa80`057fbef0 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8ae0 fffff800`04020700 : 00000000`00000728 fffffa80`057fbea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
    fffff800`00ba8b40 fffff800`04020052 : fffffa80`057fbea0 fffff800`00ba8e70 fffffa80`057fbea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8c90 fffff800`0401ff0d : 00000000`00000002 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8cd0 fffff800`04013e88 : 00000000`00000001 fffffa80`03c3b1f0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff800`00ba8d00 fffff800`040d55ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff800`00ba8d30 fffff800`040d5453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`08d5eea9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0cac6968 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x139ea9
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS
    Followup: MachineOwner
    ---------
    _____________________________________________________
    There is a problem with your processor. Please contact your manufacturer Technical Support for help.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Friday, June 10, 2011 6:55 AM
  • I think I know what happen.

    T61 use Nvadia Graphic Crad .

    This Graphic Crad will be broken after use for years.

    My Computer can't work now .

    Friday, June 10, 2011 8:48 AM
  • Hi,

    It may not be the graphic card itself, but maybe some malware or disk error (maybe even fragmentation) that is affecting the PC.

    Here's what I would do:

    0. Ensure the Hard Disc Drive is not damaged or faulty.
    Solution - Run CheckDisk:
    a. Start> Computer >select C Drive>Right Click C Drive>select "Properties">"Tools" > click "Check Now"> Select both boxes and click "Start".
    b. This can take a long time, so let it complete (may take all night or longer. Be patient.)

    1. Do a System Restore to a point before this was a problem:
    a. Start - All Programs - Accessories - System Tools - System Restore (click to open);
    b. Select a restore point well before you started having these problems;
    c. Start the restore process and let it complete (Name the restore operation something descriptive like "Shut Down Repair").

    Note: you will need to re-install any programs and maybe the updates that were installed after that restore point -- one of which may be the cause of this. Re-Install one at a time so you can see if any one of them causes the problem).

    2. Get good Anti-Virus and Anti-Spyware programs (AVG is good for Anti Virus and Ad Aware and MalWare Bytes are good, free anti malware programs).
    a. Download your choice of anti malware and install it
    b. Run a complete (full) SpyWare scan and handle whatever it finds.
    c. Run a complete Virus Scan and handle whatever it finds.

    3. Next, ensure the Registry is clean and the disk's clutter is also cleaned out.
    Solution: Get and run a good registry cleaner.
    a. Check to see if there is a registry cleaner already on the system;
    b. if none, get CCleaner;
    c. Run the Registry cleaner till it finds and corrects all errors
    d. Run the "Cleaner" to analyze the disk and see what it finds to delete and then delete the files that are not needed (most of the files it finds are unneeded, but look through the categories to be safe).

    4. Run a good disk defrag. If you use the computer more than occasionally, the built-in may not cut it. Consider downloading a free trial of a third party commercial defrag tool.

    Third party programs are more robust and many work in the background so you can use your PC while defragging.

    Most third party programs offer a free, fully-functional trial (the better ones are for 30 days).

    There was a recent Top 10 Reviews side-by-side comparison of the best defrag programs available. Check it out.

    a. Select a program and install it. The better defrag programs are automatic and the top placers in the above review can defrag while using the PC. The top placer was the only defrag program that prevented fragmentation (see the review).

    b. Defragment your disk drives. The best defrag programs are very fast. You will be able to see the progress and with the gold medalist, you can use the PC while it is working with no problems.

    Good luck to you!

    Bill R TechSpec
    ..


    • Marked as answer by Leo Huang Friday, June 17, 2011 9:01 AM
    • Edited by Bill R TechSpec Wednesday, June 22, 2011 4:45 AM
    Friday, June 10, 2011 6:01 PM
  • Thank you!

    But my computer can't work at all now. It can't start up , so I can't have your advice try.

    May be I should take a new notebook, give up this , it wastes me to much time..... about  3 month fight with the graphic card...

    Thank you all the same!

    Saturday, June 11, 2011 2:20 AM