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problems with explorer.exe RRS feed

  • Question

  • Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Wednesday, October 3, 2012 4:47 AM

Answers

  • Hi,


    Based on my research, please try the following:


    1. Please check if the issue also occurs in Safe Mode.

     

    2. If the issue does not occur in Safe Mode, please use ShellExView to disable related extensions of Windows Explorer in Normal Mode:

     

    1) Please download ShellExView.

     

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.


    3. If issue still occurs in Safe Mode, please run the Memory Diagnostics Tool and update are your drivers to the latest and see how it works.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support


    • Edited by Jeremy_Wu Thursday, October 4, 2012 8:42 AM
    • Marked as answer by Jeremy_Wu Saturday, October 13, 2012 4:49 PM
    Thursday, October 4, 2012 8:42 AM