Shared Mailbox in Outlook 2016 Client under O365 Environment is not updating. RRS feed

  • Question

  • Hello Team,

    Shared Mailbox in Outlook 2016 Client under O365 Environment is not updating.Tried Below steps but no luck.

    1. Re-Create New Profile

    2. Re-Install Outlook Client

    3. Reset Permissions with Auto-Mapping value to $true

    4. Removing extra permission on folder level to avoid conflict.

    Anybody facing similar issue and has solution to it, it would be of great help.


    Taher Soni

    Taher Soni

    Tuesday, November 28, 2017 2:03 AM

All replies

  • Hi Taher,

    How was this shared mailbox added into Outlook client? Via Auto-mapping or manually added as a secondary mailbox in the same Outlook profile?

    Also, please:

    1. Select File > Account Settings > Account Settings…
    2. Select the email account in the list under the E-mail tab and select Change…, then "More Settings...".
    3. Under the "Advanced" tab, make sure "Download shared folders" is not enabled.

    If issue persists, try to reduce the number of folders in the Shared mailbox, then test again.


    Ethan Hua

    Please remember to mark the replies as answers if they helped.
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    Wednesday, November 29, 2017 7:40 AM
  • Hi Ethan,

    I tried earlier, but it affects the performance of mailbox and becomes very slow.


    Taher Soni

    Taher Soni

    Wednesday, December 6, 2017 6:26 AM