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Mail Merge - HTML doesn't work, but plain text and attachment do. RRS feed

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    I can mail merge with plain text and attachment (except clicking Allow twice for each recipient), but the HTML format won't work.  What is the fix for HTML?  Any help out there?  I've been working on this for days.  I'm using Outlook 2010 and Word 2010.
    I went to hotfix for KB980681 at Microsoft Support, but it said it was for mail merge with plain text and attachment, and said to use HTML.

    Friday, September 23, 2011 2:50 AM

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    Hi,

    Please update your Office to Service Pack 1 and verify again.

    There are many cumulative update about mail merge in this service pack.

    And I can confrim with you that, with the Service pack installed, I'm OK with merge mail in HTML format.

    Sincerely,

    Max Meng
    Forum Support

    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    • Edited by Max Meng Tuesday, September 27, 2011 6:08 AM
    • Marked as answer by MailMergeHTML Tuesday, September 27, 2011 12:55 PM
    Tuesday, September 27, 2011 6:04 AM

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  • Question
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    Hi,

    Please update your Office to Service Pack 1 and verify again.

    There are many cumulative update about mail merge in this service pack.

    And I can confrim with you that, with the Service pack installed, I'm OK with merge mail in HTML format.

    Sincerely,

    Max Meng
    Forum Support

    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    • Edited by Max Meng Tuesday, September 27, 2011 6:08 AM
    • Marked as answer by MailMergeHTML Tuesday, September 27, 2011 12:55 PM
    Tuesday, September 27, 2011 6:04 AM
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    Yes, yes, yes, yes, yes!

    Worked!

    Thank you so very, very much!

    Tuesday, September 27, 2011 12:57 PM