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Insert Ribbon in Outlook 2010 is greyed out. RRS feed

  • Question

  • The insert ribbon  is greyed out when trying to compose an email.  Can anyone help with this?  I can't insert pictures, tables, clipart etc.  The only available options are  are "Attach File, Outlook Item, Business Card, Calendar and Signature.

    Saturday, August 27, 2011 12:59 AM

Answers

  • This is normal behaviour.

    Type into the body of the message and they should become active.


    Regards, ~G MCSE, MCDST, MCITP, MCTS, MCP, CCNA
    • Marked as answer by Evan Liu Tuesday, September 6, 2011 7:23 AM
    Saturday, August 27, 2011 2:25 AM

All replies

  • This is normal behaviour.

    Type into the body of the message and they should become active.


    Regards, ~G MCSE, MCDST, MCITP, MCTS, MCP, CCNA
    • Marked as answer by Evan Liu Tuesday, September 6, 2011 7:23 AM
    Saturday, August 27, 2011 2:25 AM
  • I too had the same problem and everything was suggested from; Start in Safe Mode,to Create a new Profile,and then I stumbled across this thread.

    It answered everything,and all is now working.

    Thankyou for the 'simple' answer.

    Monday, May 21, 2012 1:51 AM
  • This does not work for me.   I have Outlook 2010 and the rest of the Office suite is 2007.

    The only feature that works is attach file, outlook item, business card, calendar, signature, picture, hyperlinks and bookmarks.

    I cannot add a table, clip art, shapes, smartArt, charts, or screenshot.   Once I get an image in the email (attach picture), I cannot format the picture at all.

    Suggestions?

    • Proposed as answer by edwardstead Monday, December 14, 2015 9:20 PM
    • Unproposed as answer by edwardstead Monday, December 14, 2015 9:20 PM
    Wednesday, June 20, 2012 3:11 PM
  • I have the same issue, but opposite versions...office suite is 2010, Outlook is 2007. After inserting a table, you also do not have table tools to edit. Real bummer :(
    Monday, July 9, 2012 10:43 PM
  • Wrong.
    Friday, September 21, 2012 2:42 PM
  • Let me paint a picture of our environment. Access 2000, office XP SP3 (Word, Excel, publisher, Powerpoint), Outlook 2010 connected to office 365)

    I have confirmed this was an issue for us. I logged on as an admin and recieved the same problems. After installing many things including the shared tools and other office addins it still was nopt working. 

    I think the thing that got it working was when i added all items under excel, publisher and Word. Other Microsoft articles speak about word as the editor in html mode, and excel as adding chart functionality. It must be somethign to do with these addins not being there that causes the problem. because after adding the programs, the greyed out items are there.


    Troy Michie

    Monday, February 25, 2013 12:51 AM
  • I have just solved a similar issue, where my Outlook was Outlook 2013 (along with some programmes) but my Word/PP/Excel is 2010.

    It seems to be that the options such as Tools, SmartArt, WordArt etc. are only available in Outlook 2013 if Word is also available in the same package. I have just installed Word 2013 and my options in Outlook are now available.

    Ensure both your Outlook and Word are the same version (2007, 2010, 2013 etc). Also, ensure both are the same bit (32 or 64) as different Bitrates save into different folders. It seems that the tools are Word tools, that Outlook uses. Outlook cannot seem to notice other versions of Word that the version it is the same as, and therefore cannot use the tools.

    Tuesday, May 7, 2013 10:53 AM
  • Click on on Format Text tab

    and select HTML

    • Proposed as answer by Talaaya Wednesday, January 3, 2018 6:54 PM
    Thursday, June 6, 2013 10:34 AM
  • It will not work since word id the editor.

    What I do is open word, insert the clipart then copy and past it into my email.

    Saturday, November 2, 2013 2:17 AM
  • It will not work since word is the editor for outlook and they need to be the same version..

    What I do is open word, insert the clipart then copy and past it into my email.

    Problem solved with a work around.  CHeaper then buying new versions.

    Saturday, November 2, 2013 2:20 AM
  • The answer from Paul Fargo above was the real solution, try this before everything else
    Sunday, January 5, 2014 10:57 AM
  • Thanks so much as this worked for me......yeah!!!!
    Friday, March 28, 2014 4:23 PM
  • This does not work.

    It would be great if that were the real answer for those people who have never inserted something before and they go to the insert ribbon while the cursor is in the "To" or "subject" line ... but that is not the case.

    In HTML - in the body of the text - the Insert Ribbon is greyed out.  It is annoying.

    Wednesday, September 24, 2014 3:35 PM
  • copy winword.exe from office 14 (or office 11) from C PRogram files (x86) Microsoft office to office15
    • Proposed as answer by Norbert57 Wednesday, October 28, 2015 6:46 AM
    Thursday, February 19, 2015 7:13 PM
  • @piyaneee solution solved my problem 

    my setup Office 2016 / Outlook 2013 

    Wednesday, October 28, 2015 6:46 AM
  • I had the same issue. try copying Winword.exe in to the same folder as your Outlook.exe:

    http://www.slipstick.com/outlook/2007/features-missing-in-outlook-2007-standalone/



    • Edited by edwardstead Monday, December 14, 2015 9:20 PM
    • Proposed as answer by edwardstead Monday, December 14, 2015 9:20 PM
    Monday, December 14, 2015 9:19 PM
  • I had the same issue. try copying Winword.exe in to the same folder as your Outlook.exe:

    http://www.slipstick.com/outlook/2007/features-missing-in-outlook-2007-standalone/


    • Edited by edwardstead Monday, December 14, 2015 9:21 PM
    Monday, December 14, 2015 9:20 PM
  • I had the same issue. try copying Winword.exe in to the same folder as your Outlook.exe:

    http://www.slipstick.com/outlook/2007/features-missing-in-outlook-2007-standalone/

    Monday, December 14, 2015 9:21 PM
  • Perfect.  That worked for me.
    Wednesday, December 16, 2015 3:59 PM
  • Thanx man, this helped.
    Wednesday, March 9, 2016 6:22 AM
  • Thanks!  Worked for me
    Thursday, June 23, 2016 1:25 AM
  • Thanks a lot!  Worked for me
    Saturday, July 2, 2016 7:40 PM
  • Thanks edwardstead!

    I needed to copy the file from my Office 2007 folder to my Outlook 2010 folder.

    Copied WINWORD.EXE from C:\Program Files (x86)\Microsoft Office\Office12

    to C:\Program Files (x86)\Microsoft Office\Office14

    Works perfectly now!

    Tuesday, October 31, 2017 8:54 PM
  • This worked for me and just an FYI to anyone who might have had the same reasoning behind it;

    Our company just (currently still) updated us from Win 7 to Win 10 to include updating Office to '12. (I am sorry I can't remember what office we had before). Anyway, our IMD div either did not have a solid plan, did not communicate the overall plan with everyone, or the information was not thoroughly put out by management. ( or a combination) Either way, everyone is having issues and it seems to me that doing these little "customizations" is needed in almost every program or feature to get things the way they used to be. thanks Talaaya

    Wednesday, March 7, 2018 6:58 PM