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Cannot connect to newly created VM RRS feed

  • Question

  • Hello,

    I am running Server 2016 Standard.

    The Server is a member of a domain

    I'm logged in with a Domain Admin account

    I am unable to connect to the VM that I have created. I have tried both Gen1 and Gen2 VM. I have tried restarting the host.

    The VM (Gen1) is reported as 'running' and in the preview screen I can see the initial dialog box for Windows setup, but I cannot connect to the VM.

    This is really annoying.

    I've spent some time trying to find an answer - and so far found nothing that works. Some one said removing McAfee worked for them, I only have the Windows firewall installed. There is very little 3rd party applications on the server at this point.

    Would appreciate troubleshooting suggestions

    Thanks

    VW

    Thursday, April 11, 2019 12:29 AM

Answers

All replies

  • What happens when you try? Also try a console connection from Hyper-V management console.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, April 11, 2019 12:41 AM
  • Hello Dave,

    I believe that I am trying a console connection from the Hyper-V Management console. 

    How else can I connect to a VM that is not yet built / configured?

    Thanks

    VW

    Thursday, April 11, 2019 12:47 AM
  • If its not yet built then there's nothing to connect to. On AD1 Settings\DVD drive point it to the operating system ISO you're going to install, then right-click Start and Connect

     

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, April 11, 2019 12:53 AM
  • I've setup VM's on other systems

    Once the VM boots I can connect to the VM and do the install

    I'm not able to do that here

    If you look at the 1st screenshot above, in the preview Window you can see that the VM is running. But I can't work with the VM from the preview Window

    Does that make sense?

    Thursday, April 11, 2019 1:00 AM
  • I'd guess nothing bootable is available to it but cannot tell from what you posted.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, April 11, 2019 1:05 AM
  • It _has_ booted, you can see that from the preview Window of the 1st screenshot

    It's at the first dialog box of Server 2016 setup (look in the AD1 section (3rd box))


    • Edited by vwickham Thursday, April 11, 2019 1:08 AM
    Thursday, April 11, 2019 1:08 AM
  • I'd probably try another new one or possibly a different ISO. Also check the host hardware has support for server 2016.

    https://www.windowsservercatalog.com/

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, April 11, 2019 1:12 AM
  • The hardware is a Dell PowerEdge

    The ISO is from Dell

    Thursday, April 11, 2019 1:14 AM
  • Does not confirm support so I'd still probably check it, also try toggling enhanced session mode.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Thursday, April 11, 2019 1:16 AM
  • Enhanced Session Mode is enabled in the Hyper-V settings for the host.

    But in View, when I'm connected (or trying to connect to the VM) it's unticked and grayed out

    Thursday, April 11, 2019 1:23 AM
  • Might try toggling it. Also if a new installation I'd check the server has the latest ROM bios, firmware, chipset and driver support pack. Also check host is patched to latest cumulative update. If problems persist then contact Dell support or optionally start a case here with product support.

    https://support.microsoft.com/en-us/hub/4343728/support-for-business

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Thursday, April 11, 2019 1:27 AM
  • Hi,

    I would suggest to update the display drivers and other system drivers. This issue was commonly observed when outdated or compatible drivers are in place

    Regards,
    Bala N

    Thursday, April 11, 2019 5:05 PM
  • Hi,

    Thanks for the advice. However in this case the drivers are already up-to-date

    VW

    Thursday, April 11, 2019 9:02 PM
  • Hi ,

    Please refer to the following steps:

    1.Restart the service on the Hyper-V manager panel to see if it works.
    2.Reinstall hyper-v role and then recreate the VM.

    If it still doesn't work,check the event log to see if there are something related for us to troubleshooting.

    Best Regards,

    Candy


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com   

    Friday, April 12, 2019 8:26 AM
  • Hi,

    I tried removing and re-installing the HyperV role. Made no difference

    I then opened an incident with Dell. they went through a few of the things that I had tried and decided that there was an issue and they opened an incident with Microsoft.

    Microsoft Support has so far spent around 4 hours troubleshooting and at this stage the issue is unresolved

    I'll post an update when a resolution is reached

    Thanks all for your assistance

    VW

    Friday, April 12, 2019 9:07 AM
  • Hi ,

    I understand that the issue brought some trouble to you. Sorry for all these inconvenience.

    I will wait for good news from you.

    Best Regards,

    Candy


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com   

    Friday, April 12, 2019 9:10 AM
  • Might also try clean installing the host, patch fully and try again.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Friday, April 12, 2019 12:43 PM
  • Hi,

    Still working on this.

    If I remove the computer from the domain then I am able to connect to the VM's

    Need the computer in the domain however

    But hopefully this will help to isolate the underlying reason

    Saturday, April 13, 2019 5:21 AM
  • Maybe somehow GP is interfering
    Saturday, April 13, 2019 5:25 AM
  • After re-joining to the domain it still works!
    • Marked as answer by vwickham Saturday, April 13, 2019 5:31 AM
    Saturday, April 13, 2019 5:30 AM