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Unable to Enable Users in SFB 2015 Topology RRS feed

  • Question

  • Dear SFB Experts, 

    We are facing a weird issue in SFB 2015. Our environment is we have deployed single SFB 2015 front end server in Enterprise pool with the SQL back end on different server.   

    After deploying FE server with published topology and all the services are running. Also we are able to login to SFB control panel. But in the control panel we cannot see the published topology and giving the below error. 

    "Get-CsServerApplication : Cannot open database "xds" requested by the login. The login failed."

    Also we have checked the Event Viewer in the SFB server, it's giving the below error. 

    Event 2032, LS Master Replication Agent Service 

    "Failed to register with back-end database. Skype for Business Server 2015, Master Replicator Agent will continuously attempt to reconnect to the back-end.  While this condition persists, no replication will be done.

    Please advise as we are unable to enable users.

    Highly appreciate guys your urgent support. 

    Regards,

    Tuesday, January 2, 2018 5:32 AM

All replies

  • Hi SalmanAslamIT,

    Based on your description, did you mean that you can’t enable SFB for the users, right?

    Can you give us a screenshot for this error?

    For this issue, please make sure that you have added the user to RTCUniversalServerAdministrator group and run “enable-CsUser” again.

    Here is a blog for your reference
    http://communicationsknowledge.blogspot.sg/2014/10/enable-csuser-cannot-open-database-xds.html#!/2014/10/enable-csuser-cannot-open-database-xds.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    • Edited by Alice-Wang Tuesday, January 2, 2018 6:23 AM
    • Proposed as answer by Alice-Wang Thursday, January 4, 2018 10:02 AM
    Tuesday, January 2, 2018 6:21 AM
  • Hi,

    Are there any update?


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, January 8, 2018 7:53 AM
    • Unproposed as answer by Alice-Wang Thursday, January 18, 2018 7:41 AM
    • Proposed as answer by Alice-Wang Thursday, January 18, 2018 7:41 AM
    Friday, January 5, 2018 8:47 AM