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Outlook 2013 Scheduling Assistant Crashing RRS feed

  • Question

  • We are upgrading our users from Office 2010 Pro Plus to Office 2013 Pro Plus. A number of our users in our beta test group have a problem with the Scheduling Assistant crashing Outlook.  The user simply opens an already existing calendar entry, clicks the Scheduling Assistant button to see who all has been invited to the meeting and Outlook simply crashes.

    Opening Outlook in Safe Mode does allow the Scheduling Assistant to work properly, but then opening Outlook with the /safe:3 switch (opens outlook with all add-ins disabled), does not work and Scheduling Assistant still crashes Outlook.

    The event logs shows the following: 

    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE

    Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll

    I found this article describing this exact same problem: https://social.technet.microsoft.com/Forums/en-US/a2cbec21-a517-46e8-9d55-ecf364c482ed/outlook-2013-scheduling-assistant-crashing?forum=officeitpro

    But the solution which was to rename the mso.dll file to .old and run a repair on the installation of Office, was never verified by the OP. I tried that solution but it did not work and actually caused the computer to blue screen during the reboot.  

    After booting the computer backup up and testing, Scheduling Assistant still caused Outlook to crash. 

    Any help would be appreciated. Thanks. 


    • Moved by Perry-Pan Wednesday, October 3, 2018 1:23 AM
    Friday, September 28, 2018 9:41 PM

All replies

  • Hi Travis Kidwell,

    >> Opening Outlook in Safe Mode does allow the Scheduling Assistant to work properly,

    Many things are disabled when running Outlook in safe mode. From your description, this issue is not related with third-party add-in.

    We can also rename the \Outlook part of this key to \Outlook-1 to check if it is related with personal settings. You could find more details under “Step 5: Start Outlook in safe mode” in this link.

    Please review the list of disabled items, and then try to identify those items that are related to the steps that you took that caused Outlook to crash.

    Any updates, please feel free to post back.

    Regards,

    Perry


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    • Proposed as answer by Perry-Pan Tuesday, October 2, 2018 6:17 AM
    Monday, October 1, 2018 5:33 AM
  • Hi Travis Kidwell,

    Just check if the reply is helpful to you.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, October 2, 2018 6:17 AM
  • Thanks for the reply Perry. 

    >>  We can also rename the \Outlook part of this key to \Outlook-1 to check if it is related with personal settings. 

    What key are you referring to exactly? A registry key?

    Looking at the list of things disabled when running in SafeMode, there are a lot. Would deleting my Outlook profile and re-create it from scratch work in regards to removing any customized settings?

    Thanks. 

    Tuesday, October 2, 2018 10:14 PM
  • Would deleting my Outlook profile and re-create it from scratch work in regards to removing any customized settings?

    Thanks. 

    Hi,

    Yes. Compared with changing the registry key, you could simply create a new profile  on one problematic client to test the results. 

    Regards,

    Perry


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    • Edited by Perry-Pan Wednesday, October 3, 2018 7:53 AM
    Wednesday, October 3, 2018 6:06 AM
  • OK, I deleted the Outlook Profile, and I even renamed the %localappdata%\Microsoft\Outlook directory to Outlook.old.  Created a new Outlook profile and let it rebuild.  Still crashes when selecting Scheduling Assistant from an existing calendar meeting. 
    Wednesday, October 3, 2018 3:14 PM
  • Hi Travis Kidwell,

    Thank you for your update.

    We could use Microsoft Support and Recovery Assistant (SaRA) to run tests to resolve many different problems. It can gather the Outlook profile configuration information that's helpful when you troubleshoot problems. For more details, please refer to this link.

     

    Besides, what's the detailed version of Outlook 2013? Please install the newest updates to see if it helps.

    Regards,

    Perry


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    • Edited by Perry-Pan Thursday, October 4, 2018 6:34 AM
    Thursday, October 4, 2018 6:31 AM
  • Just check if this issue has been solved.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, October 8, 2018 1:33 AM