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Using Skype for Business as a Tech Support tool RRS feed

  • Question

  • Greetings

    Where I work, all 300+ users have Skype for Business (SfB) installed on their PC's.  How can I (as part of the IT department) take advantage of this fact and use SfB as a tech support tool?   I know I can open SfB and start a Meeting.  Then invite the user that needs tech support (unless their PC is down, of course).   Is there a better way though?

    TechnoloJay

    Thanks for your help!

    Tuesday, July 16, 2019 11:02 PM

All replies

  • Hi TechnoloJay,

    Skype for Business is a communications platform. After you sign in, it allows you to interact with your contacts using instant messaging (IM), audio and video conversations, Skype for Business Meetings, remote desktop sharing, and so on.

    Here is the client feature comparison:

    https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/clients-and-devices/desktop-feature-comparison

    And here is a guide about it:

     https://www.microsoft.com/en-us/download/details.aspx?id=54327


    Best Regards,
    Shaw Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Edited by Shaw_Lu Wednesday, July 17, 2019 2:35 AM
    • Proposed as answer by Shaw_Lu Friday, July 19, 2019 7:26 AM
    Wednesday, July 17, 2019 2:27 AM
  • Hi,

    Do you have any further issue on this topic?

    Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your understanding.


    Best Regards,
    Shaw Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, July 22, 2019 9:36 AM