internet explorer 11 RRS feed

  • Question

  • hi have just upgraded from windows 8 to windows 8.1 having all sorts of trouble internet explorer keeps locking up even in Microsoft.com there is a lot of popups coming in have not changed a thing since upgrade ask.com is taking over even outlook is locking up all help would be good

    Saturday, April 19, 2014 12:30 PM


  • For ‘Ask’ to pop-up you must have installed it, probably without noticing it was foisted on you.

    1. First of all, go to Internet Explorer > Tools > Manage add-ons and disable any unnecessary add-ons.

    2. Now run Junkware Removal Tool (JRT). It is a unique little program that searches for and removes common adware, toolbars and potentially unwanted programs (PUPs) from your computer. Download JRT.exe (make sure nothing else is downloaded) from the link to the author’s site here http://www.bleepingcomputer.com/download/junkware-removal-tool/

    It runs in a command window and can take up to ten minutes to complete. Don’t interrupt it if it appears to be doing nothing, particularly when it’s checking the registry. You may have to right-click or press and hold the shortcut and choose ‘Run as administrator’. A log file is created on the Desktop and both the program (JRT.exe) and the log file can be deleted when you’ve eventually finished with it.

    • Proposed as answer by Cloud_TS Monday, April 21, 2014 6:06 AM
    • Marked as answer by Michael_Martin Tuesday, April 22, 2014 4:33 PM
    Saturday, April 19, 2014 12:38 PM