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Irql_not_less_equal blue screen Windows 7 SP1 (with dump) RRS feed

  • Question

  • Hello, I have been getting blue screens recently, and I am not sure what the issue is.  It normally occurs while playing games.  The computer will boot and run fine otherwise.  My system specs are:

    Athlon II X3
    4gb pc 1333 ram
    ASUS EN9800GT 512mb

    I have attached a dump below:

    http://cid-1e33961dd61ab989.office.live.com/self.aspx/.Documents/052811-19734-01.dmp

    Any help provided would be greatly appreciated.  Thanks!



    • Moved by Carey FrischMVP Sunday, May 29, 2011 5:15 PM Move to more appropriate forum category (From:Windows 7 Miscellaneous)
    Sunday, May 29, 2011 1:46 AM

Answers

  • The drivers that most likely need updating are the following:

    Rt64win7.sys    RealTek network card    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false   
    nvBridge.kmd    nForce chipset drivers    http://www.nvidia.com/Download/index.aspx   
    nvlddmkm.sys    nVidia graphics card        http://www.nvidia.com/Download/index.aspx

     

    You don't have any antivirus software running, is there a reason for that?

    • Marked as answer by Mr Puch Monday, May 30, 2011 1:39 AM
    Sunday, May 29, 2011 5:14 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8000289130f, address which referenced memory
    Debugging Details:
    ------------------
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ab5100
     0000000000000000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    nt!KiTimerExpiration+ef
    fffff800`0289130f 488901          mov     qword ptr [rcx],rax
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff88002f8baa0 -- (.trap 0xfffff88002f8baa0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000007000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000052 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8000289130f rsp=fffff88002f8bc30 rbp=00000000001fde52
     r8=fffffa8003e00820  r9=00000000000000c0 r10=0000000000000052
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac po cy
    nt!KiTimerExpiration+0xef:
    fffff800`0289130f 488901          mov     qword ptr [rcx],rax ds:00000000`00000000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800028852a9 to fffff80002885d00
    STACK_TEXT:  
    fffff880`02f8b958 fffff800`028852a9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`02f8b960 fffff800`02883f20 : fffffa80`0516f800 fffff880`02f8bb00 00000000`001fde52 0000004b`dbf4aabf : nt!KiBugCheckDispatch+0x69
    fffff880`02f8baa0 fffff800`0289130f : fffffa80`04f980c0 fffff880`02f8bc58 fffffa80`04f98000 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`02f8bc30 fffff800`028911c7 : 00000016`52c659c0 00000016`001fde52 00000016`52c65930 00000000`00000052 : nt!KiTimerExpiration+0xef
    fffff880`02f8bcd0 fffff800`0287da2a : fffff880`02f63180 fffff880`02f6df80 00000000`00000000 fffff880`04829ef8 : nt!KiRetireDpcList+0x277
    fffff880`02f8bd80 00000000`00000000 : fffff880`02f8c000 fffff880`02f86000 fffff880`02f8bd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiTimerExpiration+ef
    fffff800`0289130f 488901          mov     qword ptr [rcx],rax
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  nt!KiTimerExpiration+ef
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
    FAILURE_BUCKET_ID:  X64_0xA_nt!KiTimerExpiration+ef
    BUCKET_ID:  X64_0xA_nt!KiTimerExpiration+ef
    Followup: MachineOwner
    ---------
    ------------------------------------------------------
    This was caused by one of your driver (I am unable to identify it from the dump).
    I see that you have drivers that have not been updated since 2009. Please update all possible drivers and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Sunday, May 29, 2011 4:52 PM
  • The drivers that most likely need updating are the following:

    Rt64win7.sys    RealTek network card    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false   
    nvBridge.kmd    nForce chipset drivers    http://www.nvidia.com/Download/index.aspx   
    nvlddmkm.sys    nVidia graphics card        http://www.nvidia.com/Download/index.aspx

     

    You don't have any antivirus software running, is there a reason for that?

    • Marked as answer by Mr Puch Monday, May 30, 2011 1:39 AM
    Sunday, May 29, 2011 5:14 PM
  • Thank you for the responses.  I am currently running Microsoft Security Essentials as my antivirus software.

    My motherboard is the gigabyte 770TA-UD3, which is not an nforce board.  I am also using the integrated network card on it, which is a realtek.  I installed the latest drivers from here:  http://www.gigabyte.com/products/product-page.aspx?pid=3272#dl

    Unfortunately it seems that the chipset driver was last updated in 2009.  Should I update my network driver from the site you provided or from gigabyte's website?  I will update to the latest nvidia drivers from their website.  Thanks.

    Sunday, May 29, 2011 5:40 PM
  • It looks like your MSE is the outdated 1st version with file dates from mid-September. The latest version was released in mid-December, I think.

     

    The currently loaded driver is the same as that for the nForce board. I'd update from nVidia and Realtek in preference to GigaByte, the drivers are likely to be more recent. Try to install only the drivers that are needed, if you don't need or can't use the bells and whistles of things like 3D, don't opt to install them.

    Sunday, May 29, 2011 6:04 PM
  • It appears that the north bridge driver for this board is supplied through AMD and the ATI catalyst install manager.  I ran the catalyst install manager and it installed the "north bridge filter driver."  The driver was last updated in 2009, though if I really was running nforce drivers previously, that is likely what the problem was, correct?
    Sunday, May 29, 2011 8:19 PM
  • If the PC had never been stable since it was built, I'd say 'Yes, it looks like the wrong driver was installed', however, from your opening lines and the drivers listed as loaded by the minidump, it reads like this problem was triggered by a Windows/MSFT or game update.

    To check details of currently loaded drivers, you could use DriverView by Nir Sofer.

     

    Sunday, May 29, 2011 8:48 PM
  • Thanks, that program was very useful.  Nvbridge.kmd is listed as a display driver and was updated along with the geforce drivers when I installed them.  Everything seems to be stable now.  
    Monday, May 30, 2011 1:38 AM
  • Ok, give it a few days of hard gaming before relaxing :)

     

    I'd suggest careful scrutiny of any future Windows/MSFT updates before installing them; delay installing any that are not classed as Critical until you've had time to study the related KB's to ensure they're relevant to your system and won't break anything.

    Monday, May 30, 2011 2:02 AM