locked
windows explorer has stopped working windows 7 RRS feed

  • Question

  • hey all i have a new laptop asus N75S and i got windows 7 premium 64.

     

    and latly i got tis problem i cant open folders and cant do refresh to desktop i get the eror "windows explorer has stopped working"

     

    pliz help =\

    Wednesday, January 25, 2012 9:35 AM

Answers

  • Hi ,

    if you boot into safe mode does this error occur? (as computer is turning on tap f8 to get advanced boot menu and then select safe mode)

    can you also do the following click the windows button and in the search bar type msconfig

    once this loads go to the startup tab and untick everything except your anti virus and anything leading to c:\windows in the command column. click apply and then restart your computer. let it load through normally log in and see if the issue still occurs? if it dosent you know its a an application that is starting up with your computer that is causing the issue. to find the faulting application you go backk into msconfig and tick one application at a time to startup.

    can you also check event viewer for an error log of the crash and post that up here. it may help to see what is causing the issue specifically.

    • Proposed as answer by Niki Han Friday, January 27, 2012 6:49 AM
    • Marked as answer by Niki Han Friday, February 3, 2012 7:22 AM
    Wednesday, January 25, 2012 2:00 PM