Good Morning,
I upgraded all of my 45 users from Office Pro 2003 to Office Standard 2010 yesterday and everything went fine with the exception of one user.
On this one machine the user is having word crash while he is working on it, sometimes right away, sometimes it is good for ten minutes, it crashes no matter what the file is, even on new documents with very little text. I have
seacrhed all over the web and have seen recommendations to turn off DEP, remove updates, delete reg keys...etc etc. Nothing has worked, we have even attempted reinstall of the office suite, if I cant find something soon I may need to redo the whole system
but I would like to avoid that if I can.
The system is running Windows 7 64bit, Norton Corporate 12.0 (same as 45 other users without issues), Fully up to date on patches and there is no 3rd party software installed that isn't installed on other machines in the building.
The error message is listed below, any suggestions would be greatly appreciated.
Problem signature:
Problem Event Name:
BEX
Application Name:
WINWORD.EXE
Application Version:
14.0.5123.5000
Application Timestamp:
4c646b38
Fault Module Name:
unknown
Fault Module Version:
0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset:
157cd913
Exception Code:
c0000005
Exception Data:
00000008
OS Version:
6.1.7600.2.0.0.256.48
Locale ID:
4105
Additional information about the problem:
LCID:
1033
skulcid:
1033
