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Error Message and crash in Word 2010 RRS feed

  • Question

  • Good Morning,

     

    I upgraded all of my 45 users from Office Pro 2003 to Office Standard 2010 yesterday and everything went fine with the exception of one user. 

    On this one machine the user is having word crash while he is working on it, sometimes right away, sometimes it is good for ten minutes, it crashes no matter what the file is, even on new documents with very little text. I have seacrhed all over the web and have seen recommendations to turn off DEP, remove updates, delete reg keys...etc etc. Nothing has worked, we have even attempted reinstall of the office suite, if I cant find something soon I may need to redo the whole system but I would like to avoid that if I can. 

    The system is running Windows 7 64bit, Norton Corporate 12.0 (same as 45 other users without issues), Fully up to date on patches and there is no 3rd party software installed that isn't installed on other machines in the building.

    The error message is listed below, any suggestions would be greatly appreciated.

    Problem signature:

      Problem Event Name:                        BEX

      Application Name:                             WINWORD.EXE

      Application Version:                           14.0.5123.5000

      Application Timestamp:                     4c646b38

      Fault Module Name:                          unknown

      Fault Module Version:                        0.0.0.0

      Fault Module Timestamp:                  00000000

      Exception Offset:                                157cd913

      Exception Code:                                  c0000005

      Exception Data:                                   00000008

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             4105

     

    Additional information about the problem:

      LCID:                                                     1033

      skulcid:                                                 1033

    Friday, November 19, 2010 3:38 PM

Answers

  • For the benefit of anyone that may run into this issue, uninstalling 2003 corrected the problem.
    • Marked as answer by Twindragon99 Monday, November 29, 2010 5:40 PM
    Monday, November 29, 2010 5:40 PM

All replies

  • Have you  tried everything in the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002" at:

    http://support.microsoft.com/default.aspx/kb/921541?p=1


    -- Hope this helps.

    Doug Robbins - Word MVP,
    dkr[atsymbol]mvps[dot]org
    Posted via the Community Bridge

    "Twindragon99" wrote in message news:8a8a4444-1a3f-4514-9721-988fe5f220fd@communitybridge.codeplex.com...

    Good Morning,

    I upgraded all of my 45 users from Office Pro 2003 to Office Standard 2010 yesterday and everything went fine with the exception of one user.

    On this one machine the user is having word crash while he is working on it, sometimes right away, sometimes it is good for ten minutes, it crashes no matter what the file is, even on new documents with very little text. I have seacrhed all over the web and have seen recommendations to turn off DEP, remove updates, delete reg keys...etc etc. Nothing has worked, we have even attempted reinstall of the office suite, if I cant find something soon I may need to redo the whole system but I would like to avoid that if I can.

    The system is running Windows 7 64bit, Norton Corporate 12.0 (same as 45 other users without issues), Fully up to date on patches and there is no 3rd party software installed that isn't installed on other machines in the building.

    The error message is listed below, any suggestions would be greatly appreciated.

    Problem signature:

      Problem Event Name:                        BEX

      Application Name:                             WINWORD.EXE

      Application Version:                           14.0.5123.5000

      Application Timestamp:                     4c646b38

      Fault Module Name:                          unknown

      Fault Module Version:                        0.0.0.0

      Fault Module Timestamp:                  00000000

      Exception Offset:                                157cd913

      Exception Code:                                  c0000005

      Exception Data:                                   00000008

      OS Version: 6.1.7600.2.0.0.256.48

      Locale ID:                                             4105

    Additional information about the problem:

      LCID:                                                     1033

      skulcid:                                                 1033


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
    • Marked as answer by Jennifer Zhan Thursday, November 25, 2010 7:05 AM
    • Unmarked as answer by Twindragon99 Monday, November 29, 2010 5:39 PM
    Saturday, November 20, 2010 3:28 AM
  • A couple things I haven't tried yet on the list, will go through it all today and see what comes from it, thanks for the response.
    • Marked as answer by Twindragon99 Monday, November 29, 2010 5:38 PM
    • Unmarked as answer by Twindragon99 Monday, November 29, 2010 5:40 PM
    Monday, November 22, 2010 1:47 PM
  • For the benefit of anyone that may run into this issue, uninstalling 2003 corrected the problem.
    • Marked as answer by Twindragon99 Monday, November 29, 2010 5:40 PM
    Monday, November 29, 2010 5:40 PM
  • Do the other 44 users still have 2003 installed?

    I have 2003, 2007 and 2010 all installed on the one machine and can run each (individually, not at the same time) without problem.

    While removing 2003 for that one use has overcome his problems, I cannot see it as a universal fix and believe that there must have been something else going on as well.

    -- Hope this helps.

    Doug Robbins - Word MVP,
    dkr[atsymbol]mvps[dot]org
    Posted via the Community Bridge

    "Twindragon99" wrote in message news:87870975-eb99-4163-9455-5356aa038fcb@communitybridge.codeplex.com...

    For the benefit of anyone that may run into this issue, uninstalling 2003 corrected the problem.


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
    Monday, November 29, 2010 8:23 PM
  • The other 44 users had 2003 removed during the install, he had requested to have them both available to him so as far as I can see there was a conflict. I do not know what the conflict was but there was certainly a correlation between removing 2003 and the issue going away.

     

    I do appreciate your response but as you are suggesting that in some situations it may not correct the issues, it should be noted all systems have variances in them for installed software and personal configuration so it should not be summarily dismissed because in some environments it can help.

    Cheers,

     

    Tom

    Wednesday, December 8, 2010 3:46 PM
  • do not have office 2003 installed.

    Saturday, March 10, 2012 4:33 AM
  • i will be very interested to know the 'fix' for this computer cancer once you find it. i have hours upon hours with level 3 tech support at MS since november 1, 2011......numerous hours of remote access of my computer trying to fix the same problem.....even installed word 10 pro for me and it still happens at least five times a day, if not more. the majority of the time it is when i try to save or close the document i am working in. they have applied fixes, they have uninstalled, reinstalled, upgraded, removed registry keys...you name it they did it   to no avail.

    very unhappy in ohio. lost alot of time and work hours with this problem.

    Saturday, March 10, 2012 4:36 AM
  • I have almost similar error message.

    I used Vista 64bit. It says fault module is at GDiplus unloaded.

    The MS Word 2010 crashes each time I copy.

    ERROR MESSAGE:

    Problem signature:
      Problem Event Name: BEX
      Application Name: WINWORD.EXE
      Application Version: 14.0.6123.5005
      Application Timestamp: 5007bc1d
      Fault Module Name: gdiplus.dll_unloaded
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 4f2bf90a
      Exception Offset: 701174b2
      Exception Code: c0000005
      Exception Data: 00000008
      OS Version: 6.0.6002.2.2.0.256.6
      Locale ID: 18441

    Additional information about the problem:
      LCID: 1033
      skulcid: 1033

    Saturday, November 3, 2012 4:32 AM
  • Same here. If I 'save as' and then move the dialog box, I can provoke a crash every time. Sometimes crashes just when saving.

    Also running Vista 64 bit, although with Word 2007. Same fault module, timestamp, OS code as samtsen. I don't have Office 2003 installed.

    I've tried everything in http://support.microsoft.com/kb/921541/en-gb?p=1

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    WINWORD.EXE
      Application Version:    12.0.6662.5003
      Application Timestamp:    500718b4
      Fault Module Name:    gdiplus.dll_unloaded
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    4f2bf90a
      Exception Code:    c0000005
      Exception Offset:    73f374b2
      OS Version:    6.0.6002.2.2.0.256.6
      Locale ID:    2057

    Additional information about the problem:
      LCID:    1033
      Brand:    Office12Crash
      skulcid:    1033

    Monday, December 3, 2012 12:12 PM
  • Thanks a lot

    close all office apps

    go the the NORMAL file and rename it

    it will create it again

    regards

    Yogev

    Tikunet

    www.tikunet.com

    Wednesday, May 1, 2013 11:50 AM
  • Did you ever find an answer to this problem?  I am experiencing this and it is frustrating because I am trying to do homework and I end up losing my work.
    Sunday, July 14, 2013 4:29 AM