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HELP - not able to restore to factory settings RRS feed

  • Question

  • I'm trying to restore my computer back to factory settings.  I am not concerned with losing data.  Windows 7 came preloaded and there is no cd of any kind that came with it other than the kaspersky antivirus that i purchased.  

    Error message im receiving when trying system restore:

    A Volume Shadow Copy Service component encountered an unexpected error.  Check the Application event log for more information. (0x80042302)

    The computer I have is an emachines model EL1352-07e

    Is there any way to restore to factory settings?  Any help is greatly appreciated.

    Saturday, January 22, 2011 12:17 AM

Answers

  • Temporary disable Kaspersky and try again.

    As I know most OEM systems can be restored to manufacturer status by booting with the recovery disk. By doing so you do not need to enter the system.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, January 28, 2011 9:03 AM
    Tuesday, January 25, 2011 10:10 AM
  • Because you're getting a Windows message means you’re trying to run System Restore, not a factory restore.

    I don’t know your computer make but ordinarily, a combination of keys is pressed to trigger the factory reinstall. Have a look in the computer’s manual or the manufacturer’s website.

    • Proposed as answer by Andre.Ziegler Saturday, January 22, 2011 11:56 AM
    • Marked as answer by Arthur Xie Friday, January 28, 2011 9:03 AM
    Saturday, January 22, 2011 9:04 AM
  • On Sat, 22 Jan 2011 00:17:56 +0000, InfiniD wrote:

    I'm trying to restore my computer back to factory settings.  I am not concerned with losing data.  Windows 7 came preloaded and there is no cd of any kind that came with it other than the kaspersky antivirus that i purchased.  

    Error message im receiving when trying system restore:

    System Restore will not restore  your computer back to factory
    settings.

    OEM vendors are required by their agreement with Microsoft to give you
    a means of reinstalling, should it be necessary. They can do this in
    one of three ways:

    1. An OEM copy of Windows
    2. A restore DVD
    3. A hidden partition on your drive, with restore information.

    If you don't have 1 or 2, you should have 3, but you should contact
    your vendor to find out.


    Ken Blake, Microsoft MVP
    • Marked as answer by Arthur Xie Friday, January 28, 2011 9:03 AM
    Saturday, January 22, 2011 6:51 PM

All replies

  • Because you're getting a Windows message means you’re trying to run System Restore, not a factory restore.

    I don’t know your computer make but ordinarily, a combination of keys is pressed to trigger the factory reinstall. Have a look in the computer’s manual or the manufacturer’s website.

    • Proposed as answer by Andre.Ziegler Saturday, January 22, 2011 11:56 AM
    • Marked as answer by Arthur Xie Friday, January 28, 2011 9:03 AM
    Saturday, January 22, 2011 9:04 AM
  • On Sat, 22 Jan 2011 00:17:56 +0000, InfiniD wrote:

    I'm trying to restore my computer back to factory settings.  I am not concerned with losing data.  Windows 7 came preloaded and there is no cd of any kind that came with it other than the kaspersky antivirus that i purchased.  

    Error message im receiving when trying system restore:

    System Restore will not restore  your computer back to factory
    settings.

    OEM vendors are required by their agreement with Microsoft to give you
    a means of reinstalling, should it be necessary. They can do this in
    one of three ways:

    1. An OEM copy of Windows
    2. A restore DVD
    3. A hidden partition on your drive, with restore information.

    If you don't have 1 or 2, you should have 3, but you should contact
    your vendor to find out.


    Ken Blake, Microsoft MVP
    • Marked as answer by Arthur Xie Friday, January 28, 2011 9:03 AM
    Saturday, January 22, 2011 6:51 PM
  • Temporary disable Kaspersky and try again.

    As I know most OEM systems can be restored to manufacturer status by booting with the recovery disk. By doing so you do not need to enter the system.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, January 28, 2011 9:03 AM
    Tuesday, January 25, 2011 10:10 AM