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Archive files in O365 RRS feed

  • Question

  • hi guys!

    i am unable to get archive files in office 365 2013. It's giving me the following error-"Cannot expand the folder. The set of folders cannot be opened. Network
    problems are preventing connection to Microsoft Exchange"

    Please help.Cheers and thanks in advance!

    Tuesday, July 25, 2017 4:35 AM

All replies

  • What is "office 365 2013"?  You've posted in an Exchange 2003 and 2007 forum.  Please tell us what you're using exactly.

    If the mailbox is in Office 365, then I recommend that you post this in the Exchange Online (Office 365) Forum: http://social.technet.microsoft.com/Forums/en-US/onlineservicesexchange/threads or open a support ticket.

    If the mailbox is in Exchange 2013, then try this forum:  https://social.technet.microsoft.com/Forums/office/en-US/home?forum=exchangesvrgeneral


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    • Proposed as answer by Lynn-Li Monday, August 14, 2017 10:05 AM
    Tuesday, July 25, 2017 11:22 PM
  • Hi,

    Do you mean the outlook 2013 version is office 365? If yes, try the following suggestions:

    • Restart outlook in this command line: outlook.exe \resetfolders
    • Make sure "Downlaod shared folders" option is enabled under Account Settings.
    • Try to open archive mailbox in OWA.
    • Recreate outlook profile.


    Best Regards,

    Lynn-Li
    TechNet Community Support


    Please remember to mark the replies as answers.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Lynn-Li Monday, August 14, 2017 10:05 AM
    Wednesday, July 26, 2017 10:10 AM