Mailmerge document with an image RRS feed

  • Question

  • I have created a word document with some Images. Trying to send as Mail Format: HTML does nothing. If i send it as Mail Format: Plain Text, sends out the eMail without the images (obviously). I need to mail out documents with images and links. Can someone help ?

    Friday, October 16, 2015 12:33 AM

All replies

  • Hi,

    It seems you meet the issue when doing a mail merge? May I know your Office version?

    I did a test in my Word 2013, the issue was not produced and the image was inserted and sent successfully.

    You can provide the detailed steps and when the issue exactly occurred, some symptoms such as error messages would be helpful.


    Melon Chen
    TechNet Community Support

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    Friday, October 16, 2015 3:00 AM
  • Thank Melon.

    I have Office Professional Plus 2010

    Microsoft Word Version 14.0.....

    To simulate this,

    Have a simple word document - add some logo or picture in it, add greetings line with 1 Recipient, Hit Finish & Merge > Send eMail Messages > Mail Format HTML and OK - nothing happens. I had a friend try it and same result.

    If i change to Mail Format Plain Text, the eMail goes out but strips the Logo / image

    Friday, October 16, 2015 4:58 PM