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Industry Standard for defining SLAs for emergency and non-emergency patches RRS feed

  • Question

  • Hi, Guys.

    Do you know where I can refer to industry standard/best practices for defining SLAs for emergency and non-emergency patches?

    Do you have any idea regarding end-to-end process for deploying emergency patches?

    Thank you.

    Tuesday, December 18, 2018 5:58 PM

All replies

  • Industry standard is to deploy them.

    The process for deploying them is no different between the two types.


    Jason | https://home.configmgrftw.com | @jasonsandys

    Tuesday, December 18, 2018 6:46 PM
  • Hi,

     

    The process for deploying patches is the same. You can refer to the following articles to deploy software updates:

    Manually deploy software updates

    https://docs.microsoft.com/en-us/sccm/sum/deploy-use/manually-deploy-software-updates

    How To Deploy Software Updates Using SCCM 2012 R2

    https://www.prajwaldesai.com/deploy-software-updates-using-sccm-2012-r2/

     

    If you would like to use peer cache to help manage deployment of content to clients in remote locations. Peer cache is a built-in Configuration Manager solution that enables clients to share content with other clients directly from their local cache. Please refer to below official article:

    Peer cache for Configuration Manager clients

    https://docs.microsoft.com/en-us/sccm/core/plan-design/hierarchy/client-peer-cache

     

    Thanks for your time.

     

    Best regards,

    Simon Ren


    Please remember to mark the replies as answers if they help.
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    Wednesday, December 19, 2018 7:47 AM
  • Guys, 

    I want that factors that define SLA thresholds for both emergency and non-emergency patches, and where it is based on.

    Thank you.

    Thursday, December 20, 2018 6:07 PM
  • This is not a question that anyone can answer for you, there are just too many variable.  Only your company can define your SLA numbers. 

    I know that isn't the answer that you wanted but... If I say we use 100% for Emergency does that work for you? Does it matter if I tell you we have 10 computers, that I can touch? What If I say we have WOL, 10GB WAN connection and 1000 computer, all Desktops does that effect the SLA? What if I have all laptops and remote workers, no guarantee that they will every check in? etc...


    Garth Jones

    Blog: https://www.enhansoft.com/blog Old Blog: https://sccmug.ca/

    Twitter: @GarthMJ Book: System Center Configuration Manager Reporting Unleashed

    Thursday, December 20, 2018 8:11 PM
  • So there is no industry standard where we can refer on to identify such factors the define SLA thresholds?
    Sunday, December 23, 2018 7:44 AM
  • So there is no industry standard where we can refer on to identify such factors the define SLA thresholds?
    no there are not per se. but you can always talk forester group or gartner and they will give you numbers. but keep on mind they to define numbers for your company you need to review and more importantly understand your company enviroment. i would start by define what you want to measure in what time period. then see how you are currently ranking based on that. then find ways to improve that. make sure that you document everything. 

    Garth Jones

    Blog: https://www.enhansoft.com/blog Old Blog: https://sccmug.ca/

    Twitter: @GarthMJ Book: System Center Configuration Manager Reporting Unleashed

    Sunday, December 23, 2018 3:39 PM