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Win7 Blue screen .dmp check? RRS feed

  • Question

  • Hi Guys,

    Been having some display / crash issues which finally lead to a blue screen today.

    Could some one have a look at my Dump file and possibly tell me where the issue lies?

    http://www.mediafire.com/?arvymr6hc1336hv

    Really appreciate any help.

    Thanks!

    Saturday, October 29, 2011 3:48 PM

Answers

  • l1ttledb, according to your DMP File ( 102911-18408-01.dmp ) , the Analyze is :

     

     

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    VIDEO_TDR_FAILURE (116)

    Attempt to reset the display driver and recover from timeout failed.

    Arguments:

    Arg1: fffffa80168034e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

    Arg2: fffff8800431fba8, The pointer into responsible device driver module (e.g. owner tag).

    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

    Arg4: 0000000000000002, Optional internal context dependent data.

     

    Debugging Details:

    ------------------

     

     

    FAULTING_IP: 

    atikmpag+7ba8

    fffff880`0431fba8 4883ec28        sub     rsp,28h

     

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

     

    CUSTOMER_CRASH_COUNT:  1

     

    BUGCHECK_STR:  0x116

     

    PROCESS_NAME:  System

     

    CURRENT_IRQL:  0

     

    STACK_TEXT:  

    fffff880`039ed9c8 fffff880`062c3000 : 00000000`00000116 fffffa80`168034e0 fffff880`0431fba8 00000000`00000000 : nt!KeBugCheckEx

    fffff880`039ed9d0 fffff880`062c2d0a : fffff880`0431fba8 fffffa80`168034e0 fffffa80`0a37ed50 fffffa80`09e0e410 : dxgkrnl!TdrBugcheckOnTimeout+0xec

    fffff880`039eda10 fffff880`06369f07 : fffffa80`168034e0 00000000`00000000 fffffa80`0a37ed50 fffffa80`09e0e410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2

    fffff880`039eda40 fffff880`06393b75 : 00000000`ffffffff 00000000`00109fc3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b

    fffff880`039edb20 fffff880`063922bb : 00000000`00000102 00000000`00000000 00000000`00109fc3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71

    fffff880`039edb50 fffff880`063652c6 : ffffffff`ff676980 fffffa80`09e0e410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb

    fffff880`039edbf0 fffff880`06391e7a : 00000000`00000000 fffffa80`07e104a0 00000000`00000080 fffffa80`09e0e410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da

    fffff880`039edd00 fffff800`0316efee : 00000000`fffffc32 fffffa80`0a122b60 fffffa80`06ca9990 fffffa80`0a122b60 : dxgmms1!VidSchiWorkerThread+0xba

    fffff880`039edd40 fffff800`02ec55e6 : fffff880`03300180 fffffa80`0a122b60 fffff880`0330b0c0 fffff880`01260384 : nt!PspSystemThreadStartup+0x5a

    fffff880`039edd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

     

     

    STACK_COMMAND:  .bugcheck ; kb

     

    FOLLOWUP_IP: 

    atikmpag+7ba8

    fffff880`0431fba8 4883ec28        sub     rsp,28h

     

    SYMBOL_NAME:  atikmpag+7ba8

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: atikmpag

     

    IMAGE_NAME:  atikmpag.sys

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4e68f2d9

     

    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

     

    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

     

    Followup: MachineOwner

    ---------

     

    6: kd> lmvm atikmpag

    start             end                 module name

    fffff880`04318000 fffff880`04369000   atikmpag T (no symbols)           

        Loaded symbol image file: atikmpag.sys

        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys

        Image name: atikmpag.sys

        Timestamp:        Thu Sep 08 19:52:41 2011 (4E68F2D9)

        CheckSum:         0004FBB9

        ImageSize:        00051000

        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

     

     

    -----------------------------------------------------------------------------------------------------------------------

     

     

    ** So the file is Responsible for Blue Screen is ( atikmpag.sys ) ( ATI Graphic Card Driver ) ,  try to Update it to the latest Version it solve your Blue Screen , or to the Previous Version 

     

     

    also find here your Model of ATI Video Card and check what version you're using it : http://sites.amd.com/us/game/products/graphics/Pages/graphics.aspx

     

    Regards,

     

     


    MCP | MCTS | MCITP

    • Edited by Las D. Rashid Sunday, October 30, 2011 5:05 PM
    • Proposed as answer by Las D. Rashid Sunday, October 30, 2011 9:30 PM
    • Marked as answer by Niki Han Wednesday, November 2, 2011 8:43 AM
    Sunday, October 30, 2011 4:56 PM

All replies

  • Is not using skydrive an issue?

    If so please accept my apologies

    https://skydrive.live.com/redir.aspx?cid=8c8305348d306007&resid=8C8305348D306007!131&authkey=02cXz7obLds%24

     

    Sunday, October 30, 2011 12:00 AM
  • Can someone please help? bsod every hour
    Sunday, October 30, 2011 3:49 PM
  • Sir, I'm Really want to Help you , but my Internet Connection is not good , so I suggest you to upload the DMP File From 29-10-2011 to 30-10-2011. 

     

    Regards,

     


    MCP | MCTS | MCITP
    Sunday, October 30, 2011 4:23 PM
  • Thanks for looking mate ;)

     

    Don't quite get what u mean, there are two links there for the dmp from the 29th?

     


    • Edited by l1ttledb Sunday, October 30, 2011 4:30 PM
    Sunday, October 30, 2011 4:30 PM
  • Sir, i means the Size of the .Zip File is high ( 90 MB ) , please can you tell me the number of DMP file in zipped file ? 

     

    because i tried to Download it , it takes about 4 hours :(

     

    Regards,

     


    MCP | MCTS | MCITP


    Sunday, October 30, 2011 4:35 PM
  • would a minidump do?
    Sunday, October 30, 2011 4:38 PM
  • Sir, i will Download it from internet center near to my house , and i will answer you soon ..  

     

     

    Regards,

     


    MCP | MCTS | MCITP
    Sunday, October 30, 2011 4:41 PM
  • OK thanks! no need to call me sir either, im only 27 :D

     

    not sure if it has the same info but here is my minidump from the same day:

    https://skydrive.live.com/redir.aspx?cid=8c8305348d306007&resid=8C8305348D306007!131&authkey=02cXz7obLds%24

    much smaller

    Sunday, October 30, 2011 4:44 PM
  • l1ttledb, according to your DMP File ( 102911-18408-01.dmp ) , the Analyze is :

     

     

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    VIDEO_TDR_FAILURE (116)

    Attempt to reset the display driver and recover from timeout failed.

    Arguments:

    Arg1: fffffa80168034e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

    Arg2: fffff8800431fba8, The pointer into responsible device driver module (e.g. owner tag).

    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

    Arg4: 0000000000000002, Optional internal context dependent data.

     

    Debugging Details:

    ------------------

     

     

    FAULTING_IP: 

    atikmpag+7ba8

    fffff880`0431fba8 4883ec28        sub     rsp,28h

     

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

     

    CUSTOMER_CRASH_COUNT:  1

     

    BUGCHECK_STR:  0x116

     

    PROCESS_NAME:  System

     

    CURRENT_IRQL:  0

     

    STACK_TEXT:  

    fffff880`039ed9c8 fffff880`062c3000 : 00000000`00000116 fffffa80`168034e0 fffff880`0431fba8 00000000`00000000 : nt!KeBugCheckEx

    fffff880`039ed9d0 fffff880`062c2d0a : fffff880`0431fba8 fffffa80`168034e0 fffffa80`0a37ed50 fffffa80`09e0e410 : dxgkrnl!TdrBugcheckOnTimeout+0xec

    fffff880`039eda10 fffff880`06369f07 : fffffa80`168034e0 00000000`00000000 fffffa80`0a37ed50 fffffa80`09e0e410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2

    fffff880`039eda40 fffff880`06393b75 : 00000000`ffffffff 00000000`00109fc3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b

    fffff880`039edb20 fffff880`063922bb : 00000000`00000102 00000000`00000000 00000000`00109fc3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71

    fffff880`039edb50 fffff880`063652c6 : ffffffff`ff676980 fffffa80`09e0e410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb

    fffff880`039edbf0 fffff880`06391e7a : 00000000`00000000 fffffa80`07e104a0 00000000`00000080 fffffa80`09e0e410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da

    fffff880`039edd00 fffff800`0316efee : 00000000`fffffc32 fffffa80`0a122b60 fffffa80`06ca9990 fffffa80`0a122b60 : dxgmms1!VidSchiWorkerThread+0xba

    fffff880`039edd40 fffff800`02ec55e6 : fffff880`03300180 fffffa80`0a122b60 fffff880`0330b0c0 fffff880`01260384 : nt!PspSystemThreadStartup+0x5a

    fffff880`039edd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

     

     

    STACK_COMMAND:  .bugcheck ; kb

     

    FOLLOWUP_IP: 

    atikmpag+7ba8

    fffff880`0431fba8 4883ec28        sub     rsp,28h

     

    SYMBOL_NAME:  atikmpag+7ba8

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: atikmpag

     

    IMAGE_NAME:  atikmpag.sys

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4e68f2d9

     

    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

     

    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

     

    Followup: MachineOwner

    ---------

     

    6: kd> lmvm atikmpag

    start             end                 module name

    fffff880`04318000 fffff880`04369000   atikmpag T (no symbols)           

        Loaded symbol image file: atikmpag.sys

        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys

        Image name: atikmpag.sys

        Timestamp:        Thu Sep 08 19:52:41 2011 (4E68F2D9)

        CheckSum:         0004FBB9

        ImageSize:        00051000

        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

     

     

    -----------------------------------------------------------------------------------------------------------------------

     

     

    ** So the file is Responsible for Blue Screen is ( atikmpag.sys ) ( ATI Graphic Card Driver ) ,  try to Update it to the latest Version it solve your Blue Screen , or to the Previous Version 

     

     

    also find here your Model of ATI Video Card and check what version you're using it : http://sites.amd.com/us/game/products/graphics/Pages/graphics.aspx

     

    Regards,

     

     


    MCP | MCTS | MCITP

    • Edited by Las D. Rashid Sunday, October 30, 2011 5:05 PM
    • Proposed as answer by Las D. Rashid Sunday, October 30, 2011 9:30 PM
    • Marked as answer by Niki Han Wednesday, November 2, 2011 8:43 AM
    Sunday, October 30, 2011 4:56 PM
  • Thanks Las,

    Had a feeling it was ATI, all my drivers are up to date so i'll roll them back and hope that stops the blue screen until their next update.

    Sunday, October 30, 2011 6:11 PM
  • You're welcome  l1ttledb , try to get the another Driver For your Graphic cards , if you doesn't found , please contact with ATI support team and tell them you want all version for your Graphics  Model and install which is compatible with your PC.

     

    Best Regards,



    MCP | MCTS | MCITP
    Sunday, October 30, 2011 6:38 PM
  • Ok so i got the new update from ATI on the 31st and had a couple of days with no issues.

    Got a bsod 5 mins ago!

    Can someone tell me if it is still the same issue? I'll have to contact them if so

     

    thanks

    https://skydrive.live.com/redir.aspx?cid=8c8305348d306007&resid=8C8305348D306007!131&authkey=02cXz7obLds%24

    Saturday, November 5, 2011 1:41 AM
  • Pretty sure Virtual box is what is causing my video card to crash. Apparently there is no known solution which is great news.
    Sunday, November 6, 2011 12:29 AM