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Old users showing up as contacts with deskphone icon RRS feed

  • Question

  • We have some old users who is not working in our company now

    Their AD accounts are in disabled state with Exchange and S4B attributes removed what comply with company policy

    So Get-csUser <username> does not return any result when Get-csADUser <username> do

    But all this old users showing up as contacts with deskphone icon like this:

    How can we get rid of these contacts?





    Tuesday, February 28, 2017 10:07 AM

Answers

  • Hi Sergey Kirillov,

    Please try to update your address book by this command: Update-CsAddressBook, if the issue persists, please try to set the Lync client policy parameter "AddressBookAvailability" to the value of WebSearchOnly. For your desk Phone, please try to reboot it.

    Hope this is helpful to you.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, March 1, 2017 2:30 AM

All replies

  • Deleted
    Tuesday, February 28, 2017 11:43 AM
  • User has not these contacts added localy
    Tuesday, February 28, 2017 1:09 PM
  • Hi Sergey Kirillov,

    Please try to update your address book by this command: Update-CsAddressBook, if the issue persists, please try to set the Lync client policy parameter "AddressBookAvailability" to the value of WebSearchOnly. For your desk Phone, please try to reboot it.

    Hope this is helpful to you.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, March 1, 2017 2:30 AM
  • We dont have IPPhones in our infrastructure and I have no idea why this icon used here

    Old users have been disabled years ago

    I dont see how way of AB distirbution could affect AB content but we will try to switch to WebSearchOnly mode

    Get-CsClientPolicy | Select-Object Identity,AddressBookAvailability | ft

    Identity                                                        AddressBookAvailability
    --------
    Global                                                          WebSearchAndFileDownload





    Wednesday, March 1, 2017 6:57 AM
  • Hi Sergey,

    Did you try to set the Lync client policy to Websearchonly, is that resolved your issue?


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, March 6, 2017 6:32 AM
  • With Websearchonly our problem was solved

    Thank you, Alice

    Monday, March 6, 2017 9:41 AM
  • Hi Sergey,

    You are welcome, I am glad to help you.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, March 6, 2017 9:44 AM