Known Problem Since At Least April 2006 RRS feed

  • Question

  • I received this email from M$ on April 24, 2006.  Good luck with waiting - I'm still holding my breath.



    Hello Brian,


    Thank you for using Microsoft Hardware Online Support.


    My name is Sameer, and I will be helping you today with Optical Desktop with Fingerprint Reader issue.


    I understand from your mail that you want to install the software for the Fingerprint Reader on Windows XP PRO 64 bit operating system installed on your computer.


    Brian, I can understand how difficult it is to work with the Fingerprint Reader without the necessary drivers and software.


    Brian, please note that there will be a version of Digital Persona software compatible with the 64 bit version of windows by the end of May2006.


    I also need to inform you that I have forwarded your complaint and you will be intimated about the software release



    If you have any further questions or need clarifications, please let me know, I will be glad to assist you.


    Best regards,



    Microsoft Product Support Services



    To provide additional feedback or to explore more support options, please visit the Microsoft Help and Support Website at:

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    Tuesday, January 1, 2008 2:51 PM