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Client's can't download updates RRS feed

  • Question

  • This seems to be a pretty common problem but i've spent a day searching through this forum and everywhere else and trying every fix i can find, clients report in to the wsus server, but can't download updates, logs from the client with the server blacked out are below. The server has all needed WSUS updates as far as I can tell, the name and port on the clients are correct, they can see how many updates they need to download, and then can't. The updates don't get downloaded at all, as you can see from the 0 bytes downloaded in the logs. There are no firewalls or network connectivity issues between the clients and WSUS server. I've tried blowing out the downloads from the server and the clients numerous times, reinstalling the wsus role etc. with no luck. I've also verified the bindings in the Wsus Administration site in IIS and that the selfupdate folder exists and has the correct files in it. I'm at the end of my rope, any suggestions? Thanks! 

    edit: i've also done  a wsusutil reset and the application logs on the server have nothing wsus related error wise.

    14:51:49:017 832 ff4 DnldMgr *************

    2016-06-03 14:51:49:017 832 ff4 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]

    2016-06-03 14:51:49:017 832 ff4 DnldMgr *********

    2016-06-03 14:51:49:017 832 ff4 DnldMgr   * Call ID = {52D4799D-A867-457E-8894-222DCC51B9CF}

    2016-06-03 14:51:49:017 832 ff4 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 0, Proxy session id = 2, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}

    2016-06-03 14:51:49:017 832 ff4 DnldMgr   * Updates to download = 1

    2016-06-03 14:51:49:017 832 ff4 Agent   *   Title = Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2487367)

    2016-06-03 14:51:49:017 832 ff4 Agent   *   UpdateId = {1BB3DE24-0D76-4D59-9B9E-556722BFE852}.101

    2016-06-03 14:51:49:017 832 ff4 Agent   *     Bundles 2 updates:

    2016-06-03 14:51:49:017 832 ff4 Agent   *       {F0085F58-6390-43F1-8829-8EEEEF6D2A53}.101

    2016-06-03 14:51:49:017 832 ff4 Agent   *       {185B4C5E-A80E-4D7E-AD97-AF35CD92E2BF}.101

    2016-06-03 14:51:49:048 832 ff4 DnldMgr ***********  DnldMgr: New download job [UpdateId = {F0085F58-6390-43F1-8829-8EEEEF6D2A53}.101]  ***********

    2016-06-03 14:51:49:063 832 ff4 DnldMgr   * BITS job initialized, JobId = {AD242819-C214-4AF1-B4C6-B04D9FF388A5}

    2016-06-03 14:51:49:063 832 ff4 DnldMgr   * Downloading from http://servnamehere:8530/Content/66/FDC2D81714535111F2C69C70B39ED1B7CD2C6266.exe to C:\Windows\SoftwareDistribution\Download\8a1071b7c3e82be6311d741f225f64d2\fdc2d81714535111f2c69c70b39ed1b7cd2c6266 (full file).

    2016-06-03 14:51:49:095 832 ff4 DnldMgr ***********  DnldMgr: New download job [UpdateId = {185B4C5E-A80E-4D7E-AD97-AF35CD92E2BF}.101]  ***********

    2016-06-03 14:51:49:110 832 ff4 DnldMgr   * BITS job initialized, JobId = {6A6EFC9C-C465-40EC-84F9-6E4DEBAFCE95}

    2016-06-03 14:51:49:110 832 ff4 DnldMgr   * Downloading from http://servnamehere:8530/Content/CD/766BA6BB94F450633FAE2BAAFE58D2CBD2AC8BCD.exe to C:\Windows\SoftwareDistribution\Download\6c5a647b85f235f4315017cee5ea0ae8\766ba6bb94f450633fae2baafe58d2cbd2ac8bcd (full file).

    2016-06-03 14:51:49:141 832 ff4 Agent *********

    2016-06-03 14:51:49:141 832 ff4 Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]

    2016-06-03 14:51:49:141 832 ff4 Agent *************

    2016-06-03 14:51:49:141 832 9b8 DnldMgr WARNING: BITS job {AD242819-C214-4AF1-B4C6-B04D9FF388A5} failed, updateId = {F0085F58-6390-43F1-8829-8EEEEF6D2A53}.101, hr = 0x80190194, BG_ERROR_CONTEXT = 5

    2016-06-03 14:51:49:141 832 9b8 DnldMgr   Progress failure bytes total = 132392, bytes transferred = 0

    2016-06-03 14:51:49:141 832 9b8 DnldMgr   Failed job file: URL = http://servnamehere:8530/Content/66/FDC2D81714535111F2C69C70B39ED1B7CD2C6266.exe, local path = C:\Windows\SoftwareDistribution\Download\8a1071b7c3e82be6311d741f225f64d2\fdc2d81714535111f2c69c70b39ed1b7cd2c6266

    2016-06-03 14:51:49:141 832 9b8 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.

    2016-06-03 14:51:49:204 832 a94 DnldMgr WARNING: BITS job {6A6EFC9C-C465-40EC-84F9-6E4DEBAFCE95} failed, updateId = {185B4C5E-A80E-4D7E-AD97-AF35CD92E2BF}.101, hr = 0x80190194, BG_ERROR_CONTEXT = 5

    2016-06-03 14:51:49:204 832 a94 DnldMgr   Progress failure bytes total = 2140520, bytes transferred = 0

    2016-06-03 14:51:49:204 832 a94 DnldMgr   Failed job file: URL = http://servnamehere:8530/Content/CD/766BA6BB94F450633FAE2BAAFE58D2CBD2AC8BCD.exe, local path = C:\Windows\SoftwareDistribution\Download\6c5a647b85f235f4315017cee5ea0ae8\766ba6bb94f450633fae2baafe58d2cbd2ac8bcd

    2016-06-03 14:51:49:219 832 a94 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.

    2016-06-03 14:51:49:219 832 368 AU >>##  RESUMED  ## AU: Download update [UpdateId = {1BB3DE24-0D76-4D59-9B9E-556722BFE852}]

    2016-06-03 14:51:49:219 832 368 AU   # WARNING: Download failed, error = 0x80244019

    2016-06-03 14:51:49:219 832 368 AU Setting AU scheduled install time to 2016-06-07 07:00:00

    2016-06-03 14:51:49:219 832 368 AU Successfully wrote event for AU health state:0

    2016-06-03 14:51:49:219 832 368 AU Currently showing Progress UX client - so not launching any other client

    2016-06-03 14:51:49:235 832 368 AU Successfully wrote event for AU health state:0


    Friday, June 3, 2016 8:57 PM

Answers

  • Hi Taliosfalcon,

    1. Check if the WSUS server has downloaded the update files successfully, you may check WSUS overview, check "Download Status", verify if "Update needing files" is "0";

    2. Reset windows update component on client:

    https://support.microsoft.com/en-sg/kb/971058

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 6, 2016 5:50 AM
  • 2016-06-03 14:51:49:141 832 9b8 DnldMgr   Failed job file: URL = http://servnamehere:8530/Content/66/FDC2D81714535111F2C69C70B39ED1B7CD2C6266.exe

    2016-06-03 14:51:49:204 832 a94 DnldMgr   Failed job file: URL = http://servnamehere:8530/Content/CD/766BA6BB94F450633FAE2BAAFE58D2CBD2AC8BCD.exe


    This logfile is showing : Download failed, error = 0x80244019
    This is equivalent to HTTP/404 (file not found)

    From a client computer, can the file be downloaded using a web browser, without error, without authentication required?

    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Saturday, June 4, 2016 9:29 AM

All replies

  • 2016-06-03 14:51:49:141 832 9b8 DnldMgr   Failed job file: URL = http://servnamehere:8530/Content/66/FDC2D81714535111F2C69C70B39ED1B7CD2C6266.exe

    2016-06-03 14:51:49:204 832 a94 DnldMgr   Failed job file: URL = http://servnamehere:8530/Content/CD/766BA6BB94F450633FAE2BAAFE58D2CBD2AC8BCD.exe


    This logfile is showing : Download failed, error = 0x80244019
    This is equivalent to HTTP/404 (file not found)

    From a client computer, can the file be downloaded using a web browser, without error, without authentication required?

    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Saturday, June 4, 2016 9:29 AM
  • Hi Taliosfalcon,

    1. Check if the WSUS server has downloaded the update files successfully, you may check WSUS overview, check "Download Status", verify if "Update needing files" is "0";

    2. Reset windows update component on client:

    https://support.microsoft.com/en-sg/kb/971058

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 6, 2016 5:50 AM