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Display just shows black screen after showing the dell logo screen

    Question

  • My friend has a dell inspiron laptop which came with windows 8 in it. he has recently updated it to Windows 8.1 and  after restarting it , then onwards problem started where in only black screen appears. Cursor shows up after waiting a long long time, but waiting even for hours for windows logo it never showed up. Please tell me some solution

    He does not have any recovery discs, no windows os file. Now tell me a solution without these things needed.

    Model: inspiron 15R7520

    Saturday, November 07, 2015 1:23 PM

Answers

  • Hi srinivas1280002,

    It seems that there is something wrong with the BCD. Please try to boot into Windows Recovery mode to have a fix.
    Restart the machine and keep pressing "Shift", "Troubleshoot", "Advanced", "Startup Repair".
    If it is not available to boot into Windows Recovery mode, we could try to boot from a Windows 8.1 installation media. We could get a Windows 8.1 installation media here. Choose "Repair your computer" option.
    Create installation media for Windows 8.1
    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Tuesday, November 10, 2015 8:48 AM
    Moderator

All replies

  • Hello,

    Try booting into Safe Mode and check if the issue persists on that. If the problem doesn't appears in Safe Mode, try updating your display drivers to latest one.

    Regards.

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Saturday, November 07, 2015 1:39 PM
  • Hi srinivas1280002,

    It seems that there is something wrong with the BCD. Please try to boot into Windows Recovery mode to have a fix.
    Restart the machine and keep pressing "Shift", "Troubleshoot", "Advanced", "Startup Repair".
    If it is not available to boot into Windows Recovery mode, we could try to boot from a Windows 8.1 installation media. We could get a Windows 8.1 installation media here. Choose "Repair your computer" option.
    Create installation media for Windows 8.1
    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Tuesday, November 10, 2015 8:48 AM
    Moderator