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Failed to install APPV 5.1 client because it detected previous version is installed RRS feed

  • Question

  • I'm trying to install APPV 5.1 client on a computer which had APPV 4.6.1 installed already. I uninstalled the 4.6.1 and installed APPV 4.6SP2 because I want to have both 4.6 and 5.1 running at the same computer. All the vapps are working after installed 4.6.2 but I couldn't install 5.1. It keep saying "A previous version of the App-V client is already installed. Running both versions of the App-V client is not supported". I then uninstalled 4.6.2 but still got the same error message. 

    Here's the install log. Any help is appreciated. Thanks.

    --------------------------------------------------------------------------------------------------------------------------

    [0478:16D4][2016-02-26T16:57:17]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: \\yrpappdeploy\ApplicationFolders\MS App-V\APPV 5.1\APP-V CLIENT 5.1\appv_client_setup.exe, cmdline: '/log c:\temp\appv51.log -burn.unelevated BurnPipe.{4EBC1D05-7C1A-4846-A298-95ED6A4D32F7} {C3F1B43E-5A9F-41AB-B0CE-E3B0E8B8394E} 3836'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'AppvInstallType' to value 'client'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'INSTALLDIR' to value '<DEFAULT>'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'CEIPOPTIN' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'MUOPTIN' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'MUSCAN' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'PACKAGEINSTALLATIONROOT' to value '%programdata%\App-V'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'PACKAGESOURCEROOT' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'AUTOLOAD' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'SHAREDCONTENTSTOREMODE' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'MIGRATIONMODE' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'ENABLEPACKAGESCRIPTS' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'ROAMINGREGISTRYEXCLUSIONS' to value 'SOFTWARE\CLASSES'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'ROAMINGFILEEXCLUSIONS' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'ACCEPTEULA' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1PUBLISHINGSERVERNAME' to value 'Server 1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1PUBLISHINGSERVERURL' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1GLOBALREFRESHENABLED' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1GLOBALREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1GLOBALREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1GLOBALREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1USERREFRESHENABLED' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1USERREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1USERREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S1USERREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2PUBLISHINGSERVERNAME' to value 'Server 2'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2PUBLISHINGSERVERURL' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2GLOBALREFRESHENABLED' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2GLOBALREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2GLOBALREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2GLOBALREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2USERREFRESHENABLED' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2USERREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2USERREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S2USERREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3PUBLISHINGSERVERNAME' to value 'Server 3'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3PUBLISHINGSERVERURL' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3GLOBALREFRESHENABLED' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3GLOBALREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3GLOBALREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3GLOBALREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3USERREFRESHENABLED' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3USERREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3USERREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S3USERREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4PUBLISHINGSERVERNAME' to value 'Server 4'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4PUBLISHINGSERVERURL' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4GLOBALREFRESHENABLED' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4GLOBALREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4GLOBALREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4GLOBALREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4USERREFRESHENABLED' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4USERREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4USERREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S4USERREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5PUBLISHINGSERVERNAME' to value 'Server 5'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5PUBLISHINGSERVERURL' to value ''
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5GLOBALREFRESHENABLED' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5GLOBALREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5GLOBALREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5GLOBALREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5USERREFRESHENABLED' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5USERREFRESHONLOGON' to value '1'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5USERREFRESHINTERVAL' to value '0'
    [0478:16D4][2016-02-26T16:57:19]i000: Initializing string variable 'S5USERREFRESHINTERVALUNIT' to value '0'
    [0478:16D4][2016-02-26T16:57:43]i000: Setting string variable 'WixBundleLog' to value 'c:\temp\appv51.log'
    [0478:16D4][2016-02-26T16:57:43]i000: Setting string variable 'WixBundleOriginalSource' to value '\\yrpappdeploy\ApplicationFolders\MS App-V\APPV 5.1\APP-V CLIENT 5.1\appv_client_setup.exe'
    [0478:16D4][2016-02-26T16:57:43]i000: Setting string variable 'WixBundleName' to value 'Microsoft Application Virtualization (App-V) Client'
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: Received install request: Going to install mode
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: Detected install type: client
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: Did not detect install type: client_rds
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: Detected install type: client
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: Detected install type: client
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: A previous version of App-V that cannot co-exist with this version of App-V that you are trying to install has been detected. exiting
    [0478:16D4][2016-02-26T16:57:43]i000: AppvUX: Pre-req is not met for installer.
    [0478:16D4][2016-02-26T16:57:46]i000: AppvUX: Installer failed due to missing pre-requisites; exiting.
    [0478:16D4][2016-02-26T16:57:46]i500: Shutting down, exit code: 0x68a
    [0478:16D4][2016-02-26T16:57:46]i000: AppvUX: Shutting down setup UI
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: ACCEPTEULA = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: AppvInstallType = client
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: AUTOLOAD = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: CEIPOPTIN = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: ENABLEPACKAGESCRIPTS = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: INSTALLDIR = <DEFAULT>
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: MIGRATIONMODE = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: MUOPTIN = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: MUSCAN = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: PACKAGEINSTALLATIONROOT = %programdata%\App-V
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: PACKAGESOURCEROOT = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: ROAMINGFILEEXCLUSIONS = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: ROAMINGREGISTRYEXCLUSIONS = SOFTWARE\CLASSES
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1GLOBALREFRESHENABLED = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1GLOBALREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1GLOBALREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1GLOBALREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1PUBLISHINGSERVERNAME = Server 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1PUBLISHINGSERVERURL = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1USERREFRESHENABLED = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1USERREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1USERREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S1USERREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2GLOBALREFRESHENABLED = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2GLOBALREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2GLOBALREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2GLOBALREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2PUBLISHINGSERVERNAME = Server 2
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2PUBLISHINGSERVERURL = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2USERREFRESHENABLED = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2USERREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2USERREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S2USERREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3GLOBALREFRESHENABLED = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3GLOBALREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3GLOBALREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3GLOBALREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3PUBLISHINGSERVERNAME = Server 3
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3PUBLISHINGSERVERURL = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3USERREFRESHENABLED = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3USERREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3USERREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S3USERREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4GLOBALREFRESHENABLED = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4GLOBALREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4GLOBALREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4GLOBALREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4PUBLISHINGSERVERNAME = Server 4
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4PUBLISHINGSERVERURL = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4USERREFRESHENABLED = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4USERREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4USERREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S4USERREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5GLOBALREFRESHENABLED = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5GLOBALREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5GLOBALREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5GLOBALREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5PUBLISHINGSERVERNAME = Server 5
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5PUBLISHINGSERVERURL = 
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5USERREFRESHENABLED = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5USERREFRESHINTERVAL = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5USERREFRESHINTERVALUNIT = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: S5USERREFRESHONLOGON = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: SHAREDCONTENTSTOREMODE = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: TerminalServer = 0
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleAction = 4
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleElevated = 1
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleLog = c:\temp\appv51.log
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleManufacturer = Microsoft Corporation
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleName = Microsoft Application Virtualization (App-V) Client
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleOriginalSource = \\yrpappdeploy\ApplicationFolders\MS App-V\APPV 5.1\APP-V CLIENT 5.1\appv_client_setup.exe
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleProviderKey = {b08e77c6-988d-429f-ac06-9a32121a361c}
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleTag = 3E4877E3-6A75-4605-8C8A-914B2EFBFF42
    [0478:16D4][2016-02-26T16:57:46]i410: Variable: WixBundleVersion = 5.1.86.0
    [0478:16D4][2016-02-26T16:57:47]i007: Exit code: 0x68a, restarting: No

    Friday, February 26, 2016 9:59 PM

Answers

  • App-V 5.1 client install error message is 1674 (says incompatible app-v client installed).

    Registry key to delete is

    HKCR\Installer\UpgradeCodes\83D0E515E2D8C0B41B989EAB1D7E37EE

    After deleting this rerun App-5.1 install.  I've noticed this key sometimes gets left behind even if App-V 4.x is uninstalled.


    Shaun PDX

    Thursday, March 10, 2016 7:48 PM

All replies

  • After uninstall of old version, try a restart. Then install the new App-V 5.1. This might help.

    Below you can see the Launch condition set in the Installer. One way is to remove it, but it is not the best practice.


    (Please click on Vote as Helpful and/or Mark as Answer, if it has helped you.)

    app2pack.blogspot.com: app2pack.blogspot.com

    Saturday, February 27, 2016 7:12 AM
  • Are you sure that an old 5.x is't present? If the 5.0 client is present, remove that first.

    The AppV 5.1 client and 4.6 can be installed side-by-side, but you need a recent  4.6.x version (check Technet, I don't know by heart). Also you need to specify "migratemode="on" or "1" or "true", against the AppV 5 client, check Technet for details.

    Check your log:

    [0478:16D4][2016-02-26T16:57:46]i410: Variable: MIGRATIONMODE = 0

    This value should be 1, please adapt you install-script and try again.


    Saturday, February 27, 2016 11:22 AM
  • Agree. You need 4.6 SP3 plus Migration mode needs to be turned on.

    Steve Thomas, Senior Consultant, Microsoft

    App-V/MED-V/SCVMM/Server App-V/MDOP/AppCompat

    http://blogs.technet.com/gladiatormsft/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”

    Sunday, February 28, 2016 3:58 AM
  • I tried to uninstall all appv clients but still couldn't install appv 5.1 client. Just wondering how it detect the older version so I can fix it. If I couldn't find it then I have to remove the condition. :(
    Monday, February 29, 2016 2:42 PM
  • The appv 5.1 client can be installed side-by-side with appv 4.6.2(4.6 sp2) or appv 4.6.3(4.6 sp3). In my case the 5.1 client won't install with 4.6.2 installed. Even I install 4.6.3 or uninstall all old app client it still won't go.

    the migratemode is not required to install 5.1 client side-by-side with 4.6.2 client. I had it installed on many other computers without migratemode setting. Just this computer give me the error and I don't want to re-image it. Thanks.

    Monday, February 29, 2016 2:48 PM
  • 4.6 SP2(4.6.2) or higher version needed to work with APPV 5.1. I tried to install 4.6 SP3 or remove all older version but still won't install. I'm wondering if there's a registry value that still left over so the 5.1 installer thinks it still has older version installed.

    https://technet.microsoft.com/en-us/library/mt346511.aspx

    Monday, February 29, 2016 2:51 PM
  • I experienced a very similar issue to this.  In my case it was a registry value that was left over.  Once I removed it the issue was gone.  Unfortunately I cannot remember what that key was, but I was able to find it relatively quickly.
    Monday, February 29, 2016 6:44 PM
    Moderator
  • Have you tried restarting after uninstall?

    (Please click on Vote as Helpful and/or Mark as Answer, if it has helped you.)

    app2pack.blogspot.com: app2pack.blogspot.com

    Tuesday, March 1, 2016 3:39 AM
  • App-V 5.1 client install error message is 1674 (says incompatible app-v client installed).

    Registry key to delete is

    HKCR\Installer\UpgradeCodes\83D0E515E2D8C0B41B989EAB1D7E37EE

    After deleting this rerun App-5.1 install.  I've noticed this key sometimes gets left behind even if App-V 4.x is uninstalled.


    Shaun PDX

    Thursday, March 10, 2016 7:48 PM