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Windows 7 Security Update Issue (KB3097877) RRS feed

  • Question

  • Installing this update today resulted in APPCRASH AususAudioCenter.exe (App ver 0.3.0.36) ntdll.dll relating to my Asus DX Xonar Sound Card on a Windows 7 64bit Pro Desktop PC.  Was able to restore to pre-update state no problem.  Was able to replicate this issue a few times.  I see a few others are having similar problem with the sidebar regarding this update.

    Microsoft, please investigate/rectify!


    • Edited by SRC-UK Wednesday, November 11, 2015 3:02 PM
    Wednesday, November 11, 2015 3:01 PM

Answers

  • Hi Andrei

    I have just updated my desktop with the latest KB3097877 patch (12:30pm UK time) and it has fixed my original complaint that started this tread.  Thanks
    • Proposed as answer by SQx Thursday, November 12, 2015 12:54 PM
    • Marked as answer by SRC-UK Thursday, November 12, 2015 1:19 PM
    Thursday, November 12, 2015 12:37 PM

All replies

  • Visit ASUS website and install the latest version of Audio driver or software (if available).

    Contact ASUS support and report this issue.

    Wednesday, November 11, 2015 3:08 PM
  • Same problem happens with sidebar, so Asus is not the "Problem owner" here:

    https://social.technet.microsoft.com/Forums/de-DE/c67c9b20-77be-4002-a4a5-fffca18e8821/windows-sidebar-gadgets-stop-working-after-november-2015-updates?forum=w7itprogeneral

    Wednesday, November 11, 2015 3:13 PM
  • Latest Asus sound driver was installed after this update and the problem still exists.
    Wednesday, November 11, 2015 4:19 PM
  • KB3097877 also causes Outlook 2010 to crash whenever you open a mail item.

    See: http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-has-stopped-working/1bada6d4-694c-4095-a83c-1f72c5f1d2a3

    Since this is a critical security update and Microsoft has made the attack vectors public (https://support.microsoft.com/en-us/kb/3097877) it needs to be fixed yesterday if not sooner.


    http://www.saberman.com

    Wednesday, November 11, 2015 8:41 PM
  • This also causes login issues on some HP touch screen all-in-ones with fully updated drivers. We were able to fix by connecting via remote desktop and uninstalling the patch.
    Wednesday, November 11, 2015 9:50 PM
  • Hi,

    We have noticed the update called KB3097877 will cause the similar issue, please refer the link below to fix it. Pay attention to the proposed answer.

    https://social.technet.microsoft.com/Forums/windows/en-US/336eae75-b5f4-41ea-bd2b-5f0248585a66/blank-screen-after-pressing-ctrlaltdel-for-login-after-windows-updates-no-way-of-logging-in-on?forum=w7itpronetworking

    If the machine is a single PC and does not use WSUS, you can uninstall the update first. If it doesn't work, you can perform system restore to let the PC back to the point before installing this updates.

    Good luck to fix it.

    Best Regards

    Simon 


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, November 12, 2015 4:29 AM
  • The last time I remember a fix causing this much problems it was an update that blocked internet access.  You couldn't even research the problem because you didn't have internet access.

    This is the reason that Microsoft should not be forcing users to install updates to Windows 10.  One really bad update and a couple of million users could be unable to access the internet or even their machines.


    http://www.saberman.com

    Thursday, November 12, 2015 6:38 AM
  • As I see - KB3097877
    Article ID: 3097877 - Last Review: 11/12/2015 09:42:00 - Revision: 4.0

    Could anyone check, if new patch fix problem?

    Best Regards, Andrei ...
    Microsoft Certified Professional

    Thursday, November 12, 2015 10:46 AM
  • Hi Andrei

    I have just updated my desktop with the latest KB3097877 patch (12:30pm UK time) and it has fixed my original complaint that started this tread.  Thanks
    • Proposed as answer by SQx Thursday, November 12, 2015 12:54 PM
    • Marked as answer by SRC-UK Thursday, November 12, 2015 1:19 PM
    Thursday, November 12, 2015 12:37 PM
  • Hi Andrei

    I have just updated my desktop with the latest KB3097877 patch (12:30pm UK time) and it has fixed my original complaint that started this tread.  Thanks

    Thank you for details, please select "Propose as answer" your answer, if problem is gone!

    Best Regards, Andrei ...
    Microsoft Certified Professional

    Thursday, November 12, 2015 12:46 PM
  • Where did you get the updated KB3097877 patch?  The Microsoft download site: https://www.microsoft.com/en-us/download/details.aspx?id=49787

    says:

    Version:

    3097877

    File Name:

    Windows6.1-KB3097877-x64.msu

    Date Published:

    11/10/2015

    File Size:

    3.7 MB


    http://www.saberman.com

    Thursday, November 12, 2015 3:31 PM
  • Where did you get the updated KB3097877 patch?  The Microsoft download site: https://www.microsoft.com/en-us/download/details.aspx?id=49787

    says:

    Version:

    3097877

    File Name:

    Windows6.1-KB3097877-x64.msu

    Date Published:

    11/10/2015

    File Size:

    3.7 MB


    http://www.saberman.com

    Please, use next link on IE http://catalog.update.microsoft.com  and find KB3097877 (last).

    Best Regards, Andrei ...
    Microsoft Certified Professional

    Thursday, November 12, 2015 4:10 PM
  • From the windows update panel I can't see what version of KB3097877 is installed on my PC.  After seeing Andrei's note I clicked the "check for updates" link and just re-installed this patch.  My PC now works fine with it, even with repeated re-boots.  Unlike yesterday when it caused the APPCRASH until I removed the patch.
    Thursday, November 12, 2015 4:22 PM
  • Please, use next link on IE http://catalog.update.microsoft.com  and find KB3097877 (last).

    Best Regards, Andrei ...
    Microsoft Certified Professional

    I click on the link. I then do a search for KB3097877. I click on Add for it. I click on my basket. I click on download. I get a popup window asking me to select a folder to download into. I click on Browse and get an UAC prompt. I enter the administrator's password. I am back at the select folder screen. I press Browse again and nothing happens. The textbox for the Folder is disabled so I can't type a path in it.

    What do I have to do to download the revised patch?


    http://www.saberman.com

    Thursday, November 12, 2015 4:27 PM
  • Please, use next link on IE http://catalog.update.microsoft.com  and find KB3097877 (last).


    Best Regards, Andrei ...
    Microsoft Certified Professional

    I click on the link. I then do a search for KB3097877. I click on Add for it. I click on my basket. I click on download. I get a popup window asking me to select a folder to download into. I click on Browse and get an UAC prompt. I enter the administrator's password. I am back at the select folder screen. I press Browse again and nothing happens. The textbox for the Folder is disabled so I can't type a path in it.

    What do I have to do to download the revised patch?


    http://www.saberman.com


    Try run IE with privileges mode (Run as Administrator), download -> browse -> insert path -> and find folder like "Security Update for Windows 7 for x64-based Systems (KB3097877)".

    Best Regards, Andrei ...
    Microsoft Certified Professional


    • Proposed as answer by saberman Thursday, November 12, 2015 7:16 PM
    • Edited by SQx Saturday, November 14, 2015 6:57 PM delete link to onedrive
    Thursday, November 12, 2015 5:32 PM
  • The revised patch did not fix the problem with Outlook 2010 for my client's PCs.
    Thursday, November 12, 2015 6:11 PM
  • The revised patch did not fix the problem with Outlook 2010 for my client's PCs.
    Are your clients use OS Windows 7?

    Best Regards, Andrei ...
    Microsoft Certified Professional

    Thursday, November 12, 2015 6:54 PM
  • I have to actually login as an administrator to get through the process and even there the web site failed a couple of times.  I think it is operating in overload mode.

    http://www.saberman.com

    Thursday, November 12, 2015 7:16 PM
  • The updated patch installed this morning on a Windows 7/Office 2013 PC.  It fixed the crashing problem but now outgoing emails get stuck in the Outbox and am unable to drag and drop messages from the Inbox to certain folders. Get an Outlook error "Cannot move the items."

    Somebody sure botched this one.

    Thursday, November 12, 2015 7:46 PM