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App-V WordPerfect Office crashing RRS feed

  • Question

  • Has anyone had any experience sequencing WordPerfect Office and getting to work with App-V 5? Sequencing seems to go normally, but when I run the App-V application on a workstation it crashes after trying to launch. The App-V event log spits out event 10002:

    Unable to inject into a non-virtual process with PID ####. This process will not be able to use virtual components.

    The process is always explorer.exe.

    I have seen some issues around this with other Corel products possibly being caused by the Protexis Licensing service but its made no difference when disabled.

    Friday, July 17, 2015 4:50 PM

Answers

  • Was able to resolve by applying HotFix Pack 2 for App-V 5 SP3.

    That said, now I have a new issue where File > Open or Save As dialog boxes do not work after initially opening. Will be posting in another thread.

    • Marked as answer by William-D Monday, August 17, 2015 5:48 PM
    Monday, August 17, 2015 5:48 PM

All replies

  • Might be worth running a ProcMon trace of a local install of the app working. A ProcMon trace of the App-V app not working and then using SpyStudio to do a compare of the two. Might show you what's going on in the working one that's not happening in your sequenced version.

    When it's working, what does it use Explorer for?


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Friday, July 17, 2015 6:59 PM
  • What version of App-V 5 you are using? During manual install, did the shortcut asked for UAC?

    Does the app have any context menu?


    (Please click on "Vote as Helpful" and/or "Mark as Answer", if it has helped you. )

    Tuesday, July 21, 2015 4:18 AM
  • 5.0.10107.0

    UAC was disabled during sequencing.

    There is a context menu option to create a new WordPerfect document.

    I generated  a dump for the crashing App-V service and it points to a possible issue during registry staging:

    LAST_CONTROL_TRANSFER:  from 000007fef7efde73 to 000007fef7efe34a
    
    STACK_TEXT:  
    00000000`0505e780 000007fe`f7efde73 : 00000000`0505e8b8 00000000`02140120 80000001`00000000 00000000`047ae070 : AppVEntSubsystemController!registry_staging_hive_staging::detokenize_data+0x39a
    00000000`0505e8a0 000007fe`f7efd806 : 00000000`0505eaa8 00000000`00000000 00000000`00000015 000007fe`f7edf5ac : AppVEntSubsystemController!registry_staging_hive_staging::stage_value+0x73
    00000000`0505e990 000007fe`f7efdac3 : 00000000`00000000 00000000`0505ed50 00000000`00000000 00000000`000006ec : AppVEntSubsystemController!registry_staging_hive_staging::stage_subkeys_and_values+0x1a6
    00000000`0505eba0 000007fe`f7efdac3 : 00000000`00000000 00000000`0505ef60 00000000`00000000 00000000`000006ec : AppVEntSubsystemController!registry_staging_hive_staging::stage_subkeys_and_values+0x463
    00000000`0505edb0 000007fe`f7efdac3 : 00000000`00000000 00000000`0505f170 00000000`00000000 00000000`000006ec : AppVEntSubsystemController!registry_staging_hive_staging::stage_subkeys_and_values+0x463
    00000000`0505efc0 000007fe`f7efdac3 : 00000000`00000000 00000000`0505f380 00000000`00000000 00000000`000006ec : AppVEntSubsystemController!registry_staging_hive_staging::stage_subkeys_and_values+0x463
    00000000`0505f1d0 000007fe`f7efdac3 : 00000000`00000000 00000000`0505f590 00000000`00000000 00000000`000006ec : AppVEntSubsystemController!registry_staging_hive_staging::stage_subkeys_and_values+0x463
    00000000`0505f3e0 000007fe`f7efe9ce : 00000000`0505f668 00000000`0225fdf0 00000000`0225fe60 00000000`00000000 : AppVEntSubsystemController!registry_staging_hive_staging::stage_subkeys_and_values+0x463
    00000000`0505f5f0 000007fe`f7efe788 : 00000000`0505f7a0 00000000`0225fdf0 00000000`0505f7e0 00000000`0225fdf0 : AppVEntSubsystemController!registry_staging_hive_staging::open_staging_root_and_begin_staging+0xfe
    00000000`0505f6e0 000007fe`f7efec25 : 00000000`00000001 00000000`00000038 00000000`00000000 00000000`02140120 : AppVEntSubsystemController!registry_staging_hive_staging::stage_package+0x2c8
    00000000`0505f820 000007fe`f7ef9369 : 00000000`00000000 00000000`0475daf0 00000000`01eb0b40 00000000`00000004 : AppVEntSubsystemController!registry_staging_hive_staging::stage_registry+0x1f5
    00000000`0505f8e0 00000000`7781652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : AppVEntSubsystemController!registry_staging_runtime::background_staging_proc+0x49
    00000000`0505f910 00000000`77a4c541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
    00000000`0505f940 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  appventsubsystemcontroller!registry_staging_hive_staging::detokenize_data+39a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AppVEntSubsystemController
    
    IMAGE_NAME:  AppVEntSubsystemController.dll
    



    • Edited by William-D Tuesday, July 21, 2015 3:59 PM image too small
    Tuesday, July 21, 2015 3:57 PM
  • Was able to resolve by applying HotFix Pack 2 for App-V 5 SP3.

    That said, now I have a new issue where File > Open or Save As dialog boxes do not work after initially opening. Will be posting in another thread.

    • Marked as answer by William-D Monday, August 17, 2015 5:48 PM
    Monday, August 17, 2015 5:48 PM